Guest Service Manager

*This is a Hotel Parking Manager role in downtown Seattle. Pay begins at $30/hr and includes a 20% bonus. Looking for Hospitality or Hotel Management experience.

The best managers aren't focused on improving their ability to supervise, they're focused on improving their ability to lead. This position is responsible for planning, directing, and overseeing the operations and fiscal health of the location.

What you will be doing:

• Work with leadership to carry out Company directives and incentives to drive business.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Generate reports and present information to upper-level managers or other parties.
• Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.
• Maximizes profitability by controlling expenses and efficiently managing operational staff.
• Approve timecards and manage labor hours.
• Manage annual operating budget and expenditures.
• Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately.
• Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.).
• Report all maintenance and equipment repairs to the client and assist as needed
• Maintain continual communication with the client, guests, and corporate leadership.

What we are looking for:

• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Must have at least 3 years of managerial experience.
• Knowledge of and working skills in Microsoft Office Suite.
• Prior experience working within the hotel / hospitality industry is preferred.
• A 4-year degree is preferred but not required.

What you will receive in return:

• The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
• The building of supportive, professional relationships.
• Job training and career development.
• Ability to participate in the Company’s bonus program.

Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D)

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• Can you drive manual transmission?
• Can you commute to downtown Seattle for this job?
• Are you 18 years of age?
• Have you worked for ACE Parking?

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: Multiple Locations