What are the responsibilities and job description for the Case Manager position at Acenda Integrated Health?
Overview: The Integrated Case Management Services (ICMS) engages consumers at the point of hospitalization and participates in the discharge planning process to assist with the transition from hospital to community.
Services: ICMS Case management provides post-discharge follow-up to support the consumer with community integration. The is done through direct in-home contact and linkage to community resources. The consumer is linked to resources that support the ability to remain stable within the community.
To qualify for the Case Manager position you need to have the below minimum requirements and experience
- Minimum requirement is Bachelors degree in psychology, social work or a related field, plus 2 years of relevant experience.
- Preferred requirement is a Master's degree in psychology, counseling, social work or a related field with clinical training.
- Must have and maintain a valid driver's license with an acceptable driving record.
To be a successful Case Manager you must be able to do the following essential duties and responsibilities always:
- Functions within the agency's policies and procedures.
- Operates according to the program operations manual.
- Meets communication requirements as outlined in job expectations section below.
- Meets supervision requirements as outlined in job expectations section below.
- Meets program quality requirements as outlined in job expectations section below.
- Meets client interaction requirements as outlined in job expectations section below.
Case Manager Job Expectations
Communication Requirements
- Communicates programmatic or job-related concerns to supervisor and makes suggestions for improvement in an appropriate and timely manner.
- Communicates any performance concerns or training needs to the supervisor in an appropriate and timely manner.
- Conducts self in a professional manner that positively reflects the agency culture.
- Demonstrates competent written and verbal communication with referral sources and external customers.
- Is attentive and responsive to customer needs in a helpful, supportive and timely manner.
- Works collaboratively with coworkers and agency staff to effectively communicate and problem solve
Supervision Requirements
- Meets with the supervisor in accordance with program and licensing requirements.
- Utilizes supervision effectively to address client related issues.
- Utilizes supervision effectively to address performance issues and concerns.
- Utilizes supervision effectively to explore professional development and training needs.
Program Quality Requirements
- Meets obligations of program (contractual, licensing, Medicaid, etc.).
- Follows program policies and procedures and encourages the same in others.
- Educates self on issues impacting the program population.
- Operates conscientiously in accordance with program budget (i.e., use of client engaging funds, office supplies).
- Completes and submits accurate written reports and documentation per established guidelines.
- Ensures quality and accuracy of written and verbal communications.
- Submits documentation within program requirements.
- Attends agency and program meetings and training within established time frames.
- Plays an active role in meetings and training designed to enhance agency and program operations.
Client Interaction Requirements
- Provides culturally competent service delivery.
- Upholds ethical standards in accordance with the Social Work Code of Ethics.
- Effectively engages all client populations.
- Continually assesses clients' needs.
- Provides appropriate intervention strategies and adjusts services accordingly.
Necessary Skills and Abilities
- Must demonstrate initiative, creativity, be dependable, reliable and work well independently.
- Must be able to exercise independent thinking and good judgment under all circumstances.
- Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
- Must regularly be able to see, speak and hear. Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds.
- Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients.
EEO
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