12-Week IT Support Tech | $45/hr

POSTED ON 2/7/2021 CLOSED ON 3/6/2021
ACI Federal™ Hired Organization Address Eielson AFB, AK Full Time

Job Posting for 12-Week IT Support Tech | $45/hr at ACI Federal™

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • IT members will work close with site Bio-Medical Device POC and IT/Device POC.
  • Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
  • Coordinate with the Government Service integrator and other service providers to resolve incidents and problems and fulfill service requests as they relate to the integration of MHS GENESIS.
  • Provide an interface between Government application support teams, other Government managed partners, and third-party providers.
  • Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
  • Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines.
  • Provide end user support for hardware, software, and associated peripherals supporting the MTF.
  • Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
  • Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
  • Configure and deploy end user hardware and software in accordance with the Government provided SOPs.
  • Removing legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment.
  • Coordinate with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.
  • Provide daily summary report to PM.
  • Cerner experience or familiarity with Cerner systems is a plus.

SUPERVISORY/MANAGEMENT AUTHORITY

This position will not have supervisory authority.

EDUCATION and/or EXPERIENCE

  • A Bachelor’s Degree in Information Systems, business, Communications, or related field is preferred or four (4) to six (6) years of equivalent experience.
  • Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
  • Experience working in DoD/military environment.
  • Must possess a valid CAC or ability to acquire one before start of employment.
  • Must possess one of the following certifications:

    • A+ CE
    • CCNA-Security
    • Network+ CE
    • S SCP

PREFERRED EXPERIENCE

  • Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
  • Experience working in military healthcare environment.
  • Proficient experience with managing a ticketing system (Remedy).

WORK ENVIRONMENT

This position is primarily performed in a climate-controlled office setting.

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