Service Writer

Do Your Best Work with Acme Tools as a Service Writer if You:

• Are always on the move
• Don't mind getting a little dirt on your hands in your day job
• Are mechanically inclined and know your way around 'the shop' and parts counter
• Consider yourself a go-getter and problem-solver
• Enjoy having evenings, Sundays, and holidays off

About Acme Tools:

For almost 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our 11 locations in North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers.

As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

You'll Enjoy Our:

• Work-Life Balance - Evenings, most weekends, and holidays off
• On-the-Job Training
• Professional Development Training and Programs
• Competitive Pay - We pay depending on experience
• Generous PTO - Start earning PTO on your first day
• Paid Holidays - We are closed the 6 major holidays of the year
• Maternity Leave partially paid through our Short-term Disability
• Work Environment - Everyone takes pride in their work and can see their impact on the company
• Employee Discounts
• Employee Referral Program

We Also Provide:

• Medical, Dental, and Vision insurance plans to fit any lifestyle and family
• Medical and Dependent Care Flexible Spending Accounts
• Accident, Cancer, and Critical Illness supplemental insurance programs
• 100% Company-paid Short- and Long-term Disability
• 401(k) Program and Company Matching
• 100% Company-paid Group Life Insurance 1x your annual wage
• Additional Voluntary Life Insurance

Your Responsibilities Include:

• Writing service orders for customers' tools and equipment and moving them to the proper location
• Distributing work orders to Service Technicians and following up to ensure timely repairs
• Checking on tools that are out for vendor repairs, checking them into the system after repair, confirming pricing when they arrive, and contacting customers when they are ready for pick-up
• Working with internal and external customers to find the correct parts in a timely and efficient manner
• Maintaining stocking levels and researching parts pricing and labor estimates
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on backordered parts for customers
• Interacting with customers at the counter and over the phone to ensure a positive experience with the Parts department and Acme Tools
• Assisting in cycle counting of physical inventory, ordering, receiving, pricing, and stocking parts in the service area, and entering parts numbers into the computer system
• Maintaining a safe and secure work environment by adhering and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

You'll Need:

• Excellent customer service skills
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment

We'd Love:

• Mechanical aptitude
• Previous service writing experience

Physical Requirements:

• Lift up to 50 lbs.
• Sit, stand, and walk throughout your shift
• Frequently push, pull, squat, bend, and reach

• 
  Employment offers are contingent on drug-screen and background check.

Acme Tools is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Want to learn more? Interested in our other career opportunities? Go to www.acmetools.jobs to see our available positions and apply today!

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