Patient Care Coordinator

Company Description

An independently owned Optometry practice, Complete Eye Care, is dedicated to addressing challenging Vision problems with innovative solutions that improve lives. Located in Westminster, CO, Complete Eye Care is committed to transforming patient care through cutting-edge technology and expert support.

Role Description

This is a full-time on-site role for a Patient Care Coordinator at Complete Eye Care in Westminster, CO. The Patient Care Coordinator will be responsible for appointment scheduling, phone etiquette, care coordination, medical terminology, and providing exceptional patient care on a daily basis.

Job Overview

• Dynamic and friendly personality needed to interact with patients, team members and providers.
• Answering phones *Scheduling appointments *Verification Billing Reconciliation of Insurances *ICD-10 term knowledge * Invoicing review and collection.
• Optical, Optometry experience preferred general Medical Accepted.
• Duties include but not limited to: Patient Check in and out, Insurance Authorizations, *Provide Patient Education &_ Presentation of fees for optical and optometry services, as well as information for procedures offered such as Lipiflow, IPL, Radiofrequency and general specialty dry eye services. General administration Ophthalmic assistant duties.
• Bring your skill set & join our talented team! Please reply with resume, include optical, health care or customer service background and state salary requirement. Full- time. Compensation DOE and current certifications.

The ideal candidate will play a crucial role in ensuring the smooth operation of patient care services and providing excellent support to both patients and medical staff.

• Responsibilities
• - Coordinate patient appointments and ensure efficient scheduling
• - Manage patient inquiries and provide accurate information regarding services
• - Utilize medical scheduling software- Eye Cloud Pro
• - Assist with administrative tasks including maintaining patient records and updating databases
• - Collaborate with medical professionals to facilitate patient care processes
• - Handle incoming calls using phone systems and direct them appropriately
• - Support medical office management by organizing files, supplies, and equipment
• - Provide/Assist insurance verification and billing processes with reconciliation

Qualifications

• Medical administrative support and office experience
• Proficiency in medical terminology and EMR systems
• Strong computer skills, including Microsoft Office
• Excellent organizational and communication skills
• Experience with medical scheduling and patient service
• Knowledge of ICD-10 coding and HIPAA regulations
• Appointment Scheduling and Care Coordination skills
• Phone Etiquette and Patient Care skills
• Ability to multitask and prioritize tasks effectively
• Experience in a healthcare or medical office setting is a plus
• Associate's degree in Healthcare Administration or related field

Job Type: Full-time

Pay: $18.94 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)

Ability to Commute:

• Westminster, CO 80020 (Required)

Work Location: On-Site