What are the responsibilities and job description for the Order Processor position at ACS?
Customer Operations Analyst | US Spirits
The Customer Operations Analyst is responsible for minimizing distributor out-of-stocks enabled by proactive order management and strong Distributor, Commercial team, and Supply engagement! Exceptional interpersonal skills are required as this position deals directly with the Distributors, Commercial Sales and Finance teams along with various internal teams (Supply Planning Logistics, Brand and Innovation)!
Qualifications
2 years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company
Degree in supply chain, business management, or related fields
Experience in order management systems (preferably SAP)
Solid capabilities in MS Office Applications – particularly Excel
Strong written and verbal communication skills
Ability to work independently and collaborate with internal and external customers across various levels of the organization.
Key Outputs:
- Oversee and ensure on-time flow of product from Diageo global plants and 3rd party suppliers
- Ensure Distributors adhere to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity)
- Proactively handle exceptions outside of the order process, including but not limited to Distributor issues, quality issues, and product transfers
- Represent Customer Logistics in cross functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes
Job Types: Full-time, Contract, Temporary
Salary: From $30.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Stamford, CT: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Vaccination Status:
Experience:
- customer service or supply chain: 1 year (Preferred)
- order management systems (preferably SAP) and MS Office: 1 year (Preferred)
Work Location: One location