What are the responsibilities and job description for the Bilingual Technical Application Scientist position at Actalent?
Must be able to communicate in both English and French
Description:
Position Summary:
The Technical Application Scientist 1 (TAS1) role provides technical direction and support to our Next Generation Sequencing customers on technical and service-related issues as well as demonstrating uses and advantages of our products. The role is highly cross functional and works closely with our Field Service Engineers, Field Application Scientists and Sales.
This role will be supporting customers in Canada, the US and Latin America.
Position Responsibilities:
• Develop technical mastery of Illumina’s sequencing instrument portfolio and Illumina’s Sequencing by Synthesis (SBS) technology.
• Professionally, efficiently and conclusively triage, troubleshoot and resolve technical questions by phone and email for internal and external customers.
• Independently research and provide resolutions to customers’ questions and concerns.
• Collaborate within a team of support scientists to find optimal solutions to customers’ complex technical challenges.
• Assist customers with the design and interpretation of Next Generation Sequencing experiments and analysis.
• Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
• Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
• Log and manage customer issues using Illumina’s issue-tracking database
Position Desirables:
• Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols, including Next Generation Sequencing
• Excellent analytical, problem solving, and interpersonal skills required
• Outstanding written and verbal communication and skills a must
• Willing to travel up to 10%
Experience Level:
Entry Level
À propos d'Actalent:
Actalent relie la passion à la mission. Nos solutions de candidats talentueux et la performance de nos services produisent la valeur et les résultats, tout en apportant la compétence qui permet à nos clients de réaliser plus. Nos experts situés dans le monde entier inspirent au quotidien. Nous soutenons les initiatives essentielles en ingénierie et en sciences, par les expériences qui favorisent un développement continu. La différence, c’est nos gens. Actalent est une société d’exploitation d’Allegis Group, leader mondial des solutions de candidats talentueux.
L’entreprise souscrit au principe d’égalité d’accès à l’emploi et prendra en compte toutes les candidatures sans distinction de race, sexe, âge, couleur, religion, nationalité, statut de vétéran, handicap, orientation sexuelle, identité sexuelle, information génétique ou toute autre distinction protégée par la loi.
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $37 - $40
