Medical Scheduler for large organization with opportunity for growth!

Job Description

The Medical Scheduler assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard. Responsibilities include:

• Assessing a high volume of incoming calls and requests

• Scheduling appointments including but not limited to physicals, office visits, consults, hospital follow-ups, and CDL exams for 100 multi-specialty physicians and other medical professionals

• Utilizing all resources available to efficiently and effectively assist all callers

• Transferring/warm-transferring calls to other departments and/or staff members when appropriate

• Gathering all pertinent information for requests and relaying messages to clinical staff members accordingly

• Handling emergencies according to specified procedures

• Using NextGen medical software and Microsoft Outlook on a daily basis.

Hard Skills

• Customer Service experience within a Call Center or as a healthcare receptionist
• Experience with Microsoft Office including Excel
• Healthcare experience

Monday to Friday, 9:30 AM to 6:00 PM

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $15 - $18