What are the responsibilities and job description for the Telephone Triage Nurse, RN (Immediate Openings) position at Actalent?
Telephone Triage Nurse, RN (Immediate Openings)
Important:
- *This is an in-person position in Fairfax, VA*
- No bedside patient care
- Must be flexible to work one day every weekend (normally only one weekend day, two weekend days might be required as needed)
- Ability to work between the hours of 7:00am - 5:00pm
- 15 week contract assignment with possibility for extension
Requirements:
- Telephone Triage nurse experience experience preferred
- Candidates with acute care background/VI will be consider and are encouraged to apply
- Triage Nursing RN experience is preferred
- Must have an active/valid compact RN license for VA/MD (bonus is additionally to compact license has active/valid DC RN license)
- Strong work ethic
- Strong attention to detail and strong documentation skills
- Willing to submit to drug screen, background check, medical screening, and certain vaccinations required
Description:
- Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) and providing specified diagnostic results to members.
- Responsible to collaborate with on-site physicians, on-call physicians, HCT, pharmacists, and/or Nurse Practitioner as necessary to facilitate member care.
- Receives and processes telephone calls from Health Plan members requiring medical advice or general information by: Assesses the patient's problem utilizing established protocols and interaction with provider on-site or on-call; makes appropriate recommendations to include advice, appointments per protocol, or direction from physician; appropriately documents calls received with adherence to inter-regional documentation; acts as an extension of the health care team to meet member needs.
- Assists members in empathetic, efficient manner to determine best course of action to resolve issue.
- Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access and service standards.
- Be receptive to constructive feedback by supervisors and/or QI to better serve members.
- Contributes to the development of protocols, procedures, patient education, and training, as assigned. Participates in peer review, quality assurance, and other committees' functions.
- Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols.
- Demonstrate ability to interact with a variety of levels of staff to provide good customer service to internal customers.
- Performs other related duties as directed.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
Actalent is an equal opportunity employer.
About Actalent
Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.
Salary : $45 - $53
