Guest Sales Lead

At Massage Envy, we use our expertise to make sure every customer that walks through our door leaves feeling like their best self.

As a Guest Sales Lead at Massage Envy, you’ll lead with care and integrity. This role will challenge and grow your sales skills by discovering a fine balance between creative upselling and excellent customer service. It's an opportunity to be a part of a team of experts, promote restorative products and services, and advance your leadership skills through training and support. You belong with a brand that strives to create a culture that empowers every associate to be their best self.

We are flexible and looking for either Full-time or Part-time people to join our team.

• Paid time off
• Health, vision, and dental insurance
• Hourly pay, commission, and great bonus programs based on performance
• Discounts on services and all retail products
• Paid training
• Unlimited opportunity for growth

Sales and Clinic Responsibilities:

• Sell wellness package memberships to Massage Envy guests at a close rate of 25% (1 out of 4 guests).
• Meets and exceeds daily, monthly, and quarterly goals.
• Effectively communicates with guests in-person, over the phone, and via email in an upbeat and professional manner.
• Ability to listen, ask questions, and engage in customers’ needs in order to promote and upsell ME products, services, and memberships.
• Strong knowledge of our services (massage, enhancements, facials, stretch) to effectively cross-sell services.
• Use service provider recommendations to sell at-home care routines.
• Ability to monitor customer satisfaction levels and resolve issues as they arise, referring customers to leadership when needed.
• Work with the team to complete tasks that will maintain the clinic throughout the day for a great guest experience.
• Work cohesively with others in a high-volume, fast-paced environment.
• Book appointments to achieve maximum scheduling efficiency.
• Maintain client files and proactively communicate client wants and needs to service providers.
• You believe in wellness, love being an ambassador, and encourage teamwork to drive an outstanding experience for our team, members, and guests.

• Mentorship Mindset.
• Elevates the clinic’s culture.

Qualifications

• Available to work at least one day per weekend.
• Willing to work a minimum of 20 hours/week.
• A positive, friendly, upbeat, and personable demeanor.
• Strong communicator who wants to encourage teamwork and fun.
• Open to feedback and learning.
• Possesses leadership qualities.
• Takes pride in being the best to help the team exceed clinic and individual goals.
• Passion about excellent customer service.
• A professional appearance at all times.
• A strong desire to work with others and engage new associates with energy and enthusiasm for our company.
• Computer, phone, and point of sale experience required.
• 3 years’ experience in sales.
• Shows longevity in working for any job for 2 years.
• Bonus for leadership experience.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

We're excited to hear from everyone with the skills, experience, and passion to do a great job and it is the policy of Cambridge Spa Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristics protected by federal, state, or local law. In addition, Cambridge Spa Group will provide reasonable accommodation for qualified individuals with disabilities.