IT Coordinator

Job Title: IT Coordinator

Department: Administration

Reports to: Chief Operating Officer

Supervises: n/a

Grade: 5

Status: Full-Time, Exempt

Current Incumbent: N/A

Location: Gloucester and Peabody offices

Summary: The IT Coordinator is responsible for working with staff across the organization and with our managed IT services vendor to ensure staff technology needs are met.

Essential Duties and Responsibilities:

· Work with managed IT services vendor to ensure staff needs are met; serve as primary point of contact for staff regarding IT needs.

· Provide IT trainings to staff or coordinate trainings with outside providers.

· Onboard new staff and ensure staff understand IT protocols, software, and equipment.

· Provide on-site technical support as needed to staff across multiple office buildings, particularly within Microsoft Office 365 software products.

· Work with managed IT services vendor and COO to manage large-scale IT projects and upgrades.

· Manage agency-wide accounts with ISPs, mobile phone provider, and software vendors (i.e., Adobe).

· Manage agency-wide IT systems including Brivo building security system.

· Work with COO, Directors, and managed IT services vendor to set up new users with necessary equipment, access permissions in department-specific software, and appropriate training.

· Attend and participate in departmental, organization-wide, and other meetings.

· Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.

. Other duties as assigned.

Qualifications (Experience, Skills, Education):

· Expert proficiency in Office 365 software required.

· Bachelor’s degree in relevant field preferred.

· At least three to five years of experience with IT support and troubleshooting.

· Must have excellent organizational and project management skills.

· Must have strong written and verbal communication skills.

· Must display a proven ability to manage multiple priorities and competing deadlines.

Physical Demands: Must be able to lift, move, and carry 20 lbs.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Salary : $55,000 - $65,000