Service Desk Representative

Active Wellness
Alameda, CA Full Time
POSTED ON 6/30/2023 CLOSED ON 10/26/2023

Job Posting for Service Desk Representative at Active Wellness

Job Title: Service Desk Representative

Pay Transparency: $17-$18 hour (DOE)

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

Essential Functions

  • Greet members/guests enthusiastically and efficiently handle the check-in process
  • Answer telephone and field calls
  • Schedule services appointments and take reservations either in person or by phone
  • Assist members with purchases of retail goods and club services
  • Present membership information to prospective members, as well as refer them to Member Sales Department
  • Be knowledgeable about all programs and activities offered throughout the center
  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Inventory of food items as well as locker and laundry service
  • Maintain communication log and lost & found ledger
  • Handle member injury and illness incident reporting
  • Administer emergency care to members and guests in need of assistance
  • Work as a TEAM with all other departments
  • Other duties and responsibilities as assigned by supervisor

Other Functions

  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Attend Active Wellness site meetings and trainings
  • Handle injury and illness and security incident reporting
Requirements:

Qualifications and Education Requirements

  • Previous health club personal training experience is a plus
  • Previous experience with Member Management Systems is a plus
  • Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
  • Minimum GED/High School Diploma or equivalent
  • Must be detail oriented, organized and highly responsive with a commitment to customer service
  • Strong verbal communication skills
  • Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
  • AED/CPR/First Aid Certified
  • Proof of citizenship or legal status

Physical and Working Conditions

  • Ability to take the responsibility for the health and safety of others
  • Ability to stand for several hours in a same shift; ability to lift 25 lbs
  • Fitness club environment
  • Must follow OSHA and Active Wellness safety standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our locations or our website athttps://www.activewellness.com/careers.

Front Desk Representative
Crunch Fitness Corporate -
Walnut Creek, CA
Service Desk Technician (C)
Connection, Inc. -
Walnut Creek, CA
Fitness Front Desk Sales Representative
Pure Barre - Danville -
Danville, CA

Popular Search Topics

Salary.com Estimation for Service Desk Representative in Alameda, CA
$51,697 to $76,054
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Sign up to receive alerts about other jobs with skills like those required for the Service Desk Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $39,834 - $52,537
    • Income Estimation: $35,435 - $43,657
  • Customer Support Policies, Standards and Procedures Skill

    • Income Estimation: $39,834 - $52,537
    • Income Estimation: $35,435 - $43,657
This job has expired.

Job openings at Active Wellness

Active Wellness
Hired Organization Address New York, NY Part Time
CERTIFIED PERSONAL TRAINER Base Rate of Pay: $16.00 per floor/admin hour Piece Rate Pay: $25 - $45 hourly (DOE) Role and...
Active Wellness
Hired Organization Address Hillsboro, OR Part Time
Job Title: Aquatics Group Fitness Instructor Pay Transparency: $30-$40/hour (DOE) Role and Responsibilities The Aquatics...
Active Wellness
Hired Organization Address Hillsboro, OR Part Time
Job Title: Group Fitness Cycling Instructor Pay Transparency: $30-$40/hour (DOE) Role and Responsibilities The Group Fit...
Active Wellness
Hired Organization Address Petaluma, CA Part Time
Job Title: Masters Swim Coach Pay Transparency: $25/hour Role and Responsibilities The Masters Swim Coach is responsible...

Not the job you're looking for? Here are some other Service Desk Representative jobs in the Alameda, CA area that may be a better fit.

Collections Representative

Internal Revenue Service, Oakland, CA

B2B Sales Representative

American Building Service, Inc., Castro Valley, CA