Service Desk Representative

ABOUT ACTIVE

Active Wellness is the leading Fitness Services Management Company passionate about building active communities through fitness and wellness. With 50 sites across the country, our mission is to build and inspire healthier, more active lives through high-touch interactions and technologies that support a better quality of life. We accomplish this by creating inspiring environments, delivering results-based programming, and building meaningful relationships that support positive change in people's lives.

Our team is energetic, active, and fun. We listen to our team, doing what's best for our people while focusing on delivering the best products and programming in the industry. Our employees have continued support, training, and resources to deliver results to our members, and clients.

If you love making a difference in people's lives, we would love to connect. We're dedicated to helping people live the best lives possible, and we're always looking for individuals that are passionate like us to join Team Active.

WHY ACTIVE?

• Full Medical, Dental, Vision Health Benefits (eligible employees)
• 401k investment options
• Internship Program
• Competitive Base Salary
• Employee Referral Bonus Program
• Network of 1200 fitness industry professionals
• Complimentary Employee Well-Being Programs
• Exclusive discounts and memberships on fitness industry associations and training
• Complimentary Club Membership and discounts on all Active products and more!

ACCOMPLISHMENTS

#1 Health Club, #1 Vendor, Best Innovation, Best Medical Fitness, Top 100 Health Clubs in US, Best and Brightest in Wellness, Distinguished Service Award

SERVICE DESK REPRESENTATIVE

Pay Transparency: $17.06 hourly 

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Great role with fun perks!

Specific Responsibilities

Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule massage appointments either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor
• The shifts for this role are the following: Mon, Tues & Thurs 5:30am - 10/11am
• Reports to the Service Desk Supervisor

Other Functions

• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting