Account Support Representative

Who we are looking for: The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. The Account Support Representative will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. This role will interact with and support customers through their day in a team environment. The Account Support Representative supports customers through performing duties and tasks under minimal supervision. What you will do: Actively and consistently support all efforts to simplify and enhance the customer experience. Receive inbound calls from ACV customers. Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools. Perform outbound calls to ACV customers as needed to resolve issues. Document activities, strategies and efforts within Salesforce. Provide pre- and post-sales support to customers to ensure consistent repeat business. Meet or exceed SLA’s to issue resolutions. Understand ACV policies and procedures. Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration Present current ACV offerings, products, services and newest features to promote business. Communicate with business owners and decision makers in a professional and courteous manner. Meet or exceed all goals and KPIs set by management and the department. Perform additional duties as assigned. What you will need: High School Diploma or equivalent required 2 years’ administrative or customer service experience Ability to read, write, speak, and understand English. A reliable self-starter who is capable of thriving in a fast paced and ever changing environment. Customer-first philosophy Resilience, problem-solver, action-oriented and a driver of results Experience supporting customers (customer service /retail) a plus. Fluent Spanish a plus Team Player and adaptable   Compensation: $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.