Account Executive, MAX Digital

MAX Digital is looking to add an Account Executive to our team! This person will report to the SVP of Customer Success and is responsible for retaining a book of retail dealerships as well as contributing to new bookings from that book of business. The Account Executive will be assigned to an existing set of dealerships and be responsible for analyzing usage of our application, training new dealer personnel or training the dealership staff on new features and upgrades, maintaining a relationship with senior managers in the stores (General Manager, Used Car Manager, General Sales Manager and Internet Manager), visiting the dealerships in person to build rapport and spread best practices and help our sales team in new bookings efforts. The goals of the Account Executive is to achieve quarterly retention quotas of their “rooftops” and to refer a designated amount of opportunities to Sales Reps to help them selland successfully close.What you will do:  Train customers on how to properly and efficiently utilize our software solutionProactively engage dealers to solve problems with the applicationProactively assess and search for areas where the customer’s gaps can be filled withadditional features or capabilities from MAX and/or ACVPlan, coordinate, launch new stores onto our system and execute extreme follow-up in thecritical first 90 days to ensure infusionHold in-person and remote meetings with GMs, UCMs, GSMs and Internet Managers tocover benchmark assessments and insights as to how their operations rate in comparisonsto their competitionConduct quarterly Business Reviews with the GMs and Dealer Principles of mid-level sizegroups (4-8 stores) and large groups (9-20 stores) to provide insight on performancemetrics (ie: appraising, pricing practices, gross profit achievement, online results andinventory management at retail and wholesale )Develop tactics with the SVP of Sales to save accounts when there is a threat ofcancellations and win them backBuild trusted relationships with decision makers at the dealership; Dealer Principle’s (ie:Owners, CEO/President, COO, General Managers, Used Car Directors, Internet Directorsand ControllersUse Salesforce and other internal systems to effectively manage and document activities,issues and opportunities.Review market analysis to determine customer needs, and call on customers in an effort todevelop new bookings.Prepare and present weekly/monthly/quarterly reports on the health and growth potential ofyour dealership account baseBe expected to travel up to 40% in an average month (roughly 2 nights away from hometwo to three weeks a month)Other duties as assignedWhat you should have:Previous experience with the FirstLook Inventory Management System or MAX DigitalRetail Products (preferred)Strong ability to organize, schedule, plan ahead and adapt to a dynamic and changing retailenvironment to maximize impact and an in-store presence at dealershipsStrong understanding of customer and market dynamics and requirementsWillingness to travelExcellent communication, persuasion, and negotiation skillsAble to work independently

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