What are the responsibilities and job description for the Manager Delivery position at Acxiom?
The Manager of Delivery serves as a client’s day-to-day point of contact for an account. You will provide vision, leadership, and guidance to associates, as well as train and mentor your direct reports to ensure an inclusive, motivating work environment that achieves successful business outcomes. In this role, you will take accountability for deliverables, ensuring quality, and leading your team’s work to ensure success.
What you will do:
- Work directly with the client to establish priorities and with the team to provide solution impact analysis and Level of Effort for work completion
- Manage contract & account expenses (billing)
- Manage team's workload and balance workload across associates
- Act as advisor to associates to meet deliverables and resolve problems
- Serve as critical issue point for account-related concerns
- Drive and ensures up-to-date production documentation materials
- Identify & support continuous process improvement efforts
- Conduct quarterly performance review meetings with associates and actively identify professional learning and development opportunities
What you will need:
- Typically, more than 3 years of experience leading and mentoring associates
- Validated experience leading teams who are based in multiple geographies
- Excellent client communication skills – both oral and written
- Extraordinary organizational skills
What will set you apart:
- 4-year college degree in relevant field of study or relevant work experience
- High-energy, can-do attitude
- Technical background – ability to understand the solution and its applications
- Project (or Change) Management background #GD17
Primary Location City/State:
Conway, ArkansasAdditional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
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