Case Aide

Job Description Summary:  Provides support to Social Service Workers in the delivery of Child Welfare Services

Reporting Relationship: None

Reports To:  Program Supervisors

Essential Responsibilities & Duties:

• Required to rotate work schedule to accommodate program and client needs.
• Transports clients to various appointments, i.e., doctor’s appointments, sibling visitations, therapeutic appointments, prison visits, etc.
• Maintains current knowledge in the field, including, but not limited to, attendance at seminars, workshops, etc.
• Make input into the planning development and implementation of the agency social service plan drafted in accordance with the program’s performance standards.
• Make home visits when related to assigned tasks.
• Interpret guidelines to parents.
• Assist parents in utilizing community agency resources.
• Help prepare children for medical examinations.
• Help children to receive follow-up care.
• Promote parental cooperation in client program.
• Perform a variety of noncomplex case related duties, including obtaining, reporting and maintaining data related to case records.
• Implement plans of action for cases, following established procedures.
• Become informed of agency policy and practices regarding casework and other functions, and may participate in other areas of casework, such as intake.
• Contact other social service agencies regarding client situation or for the purpose of making interagency referrals.
• Attend agency seminars to increase knowledge and skills.
• Make frequent reports to supervisor on progress of cases and performs other recordkeeping duties as specified by agency.
• Investigate and verifies information supplied by clients and answers requests from potential clients regarding agency services.
• Complete contact notes
• Complete filing documents in case records as trained

Child Development & Youth Services Core Competencies:

• Adaptable: Adjust to new conditions, changes, challenges, and experiences.
• Communicator: Is understood by others (both verbally and in writing) and understands the ideas and perspectives of others.
• Uses a Growth Mindset: Embraces their potential to learn and grow and views successes and failures as development opportunities.
• Has Integrity: Honesty, trustworthiness, ownership, accountability, and respect are hallmarks of integrity.
• Collaborator: Cooperates and works well with peers, colleagues and team members by giving and receiving ideas, comments, and feedback with an open mind.

Requirements:

• The position requires a high school degree 
• A minimum of two years' experience in social service programs.
• Must have and maintain a reliable automobile with liability insurance and an acceptable driving record

Knowledge, Skills, and Abilities:

• Demonstrates the experiences, beliefs, attitude and awareness that indicates cultural sensitivity to the client population served.
• Ability to partner with clients individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
• Ability to coordinate effectively with other team members, other Agency resources and outside services in addressing client needs.

Mental/Physical Demands:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work requires prolonged concentration using a computer in analyzing and manipulating data. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job.  It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.