AdCare, a subsidiary of American Addiction Centers, Inc., is a for-profit substance abuse disorder treatment facility located at 107 Lincoln Street, Worcester, MA 01605 . For over 45 years, AdCare has been helping individuals and families struggling with alcohol and drug use, one life at a time. The AdCare name represents innovation, quality, and cost efficiency in treating alcohol and drug dependency. We are committed to improving the lives of our patients and their families by providing safe, effective, recovery-based alcohol and drug treatment.
Our addiction recovery center(s) provide a comprehensive approach to care. AdCare's integrated system of care offers a range of accessible treatment centers including a 114-bed inpatient hospital and several conveniently located outpatient sites located throughout the Massachusetts and Rhode Island areas. When you join AdCare, you become part of our family. AdCare seeks talented individuals who are passionate, empathetic, engaged in their work and dedicated to serving people. Together, we can enable our patients to live happier and healthier lives. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identifies, builds, and maintains relationships with key referral partners.
- Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development. Monthly expectation goals are set for warm calls, face to face calls, facility tours, presentations, hosting or attending community events.
- Manages all client related communication and CRM (Customer Relationship Management/Salesforce) remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel may be required.
- Works closely with First Contact/Admissions to provide assistance when necessary and ensure that follow-up is completed post referral.
- Effectively converts a general inquiry for admission by actively participating with the admissions process. Outreach Associates are measured monthly against Key Performance Indicators. (KPI's).
- Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
- Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
- Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
- Builds and maintains productive interdepartmental relationships.
- Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
- Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
- Ability to assist clinical team with discharge planning - identifying and contacting appropriate facilities for transfer of care when needed.
- Knowledge of managed care and insurance- as it relates to SUD/mental health benefits- is a plus.
Education/ Experience:
- Four-year degree or equivalent demonstrated experience in addiction treatment marketing field.
- 1 years related experience and/or training; or equivalent combination of education and experience.
- Outreach Associates must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.
- Organizational skills
- Self-starter
- Ability to work independently
- Ability to multitask
- Ability to travel through an area covering multiple states
- Technologically savvy
- Ability to create reports outlining weekly visits
- Knowledge of the substance abuse industry preferred
Competitive Benefit Package
- Affordable Medical (with HRA) and Dental plans provided to meet the needs of full-time and part-time employees.
- Package also includes Flexible Spending Accounts for Healthcare and Dependent Care expenses.
- Voluntary insurances include Vision, Accident, Critical Illness, LTD, Pet Insurance, & Supplemental Life Insurance.
- Company-paid Life Insurance and AD&D Policy.
- Generous paid time off package.
- Company-matching 401(k).
All positions require a TST, MMR Titer, and the ability to pass a pre-employment drug screening (including THC) and a CORI background records check.