What are the responsibilities and job description for the DIRECTV Technician - Subcontractor position at Adcomm MDU Services, LLC?
Adcomm MDU is seeking a skilled and dynamic DIRECTV Field Service Technician Subcontractor to join our team, specializing in Multi-Dwelling Units (MDUs). The successful candidate will be responsible for the installation, repair, and maintenance of DIRECTV services, ensuring top-notch customer experiences through troubleshooting, answering customer inquiries, and providing feedback to Adcomm MDU.
As a DIRECTV Field Service Technician, you will be working both indoors and outdoors, installing and repairing DIRECTV equipment. This role requires strong independent work skills, along with exceptional customer service abilities, as you will educate customers on the features and benefits of DIRECTV services. Your goal will be to uphold DIRECTV’s reputation as a premier service provider.
Responsibilities:
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.
The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.
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As a DIRECTV Field Service Technician, you will be working both indoors and outdoors, installing and repairing DIRECTV equipment. This role requires strong independent work skills, along with exceptional customer service abilities, as you will educate customers on the features and benefits of DIRECTV services. Your goal will be to uphold DIRECTV’s reputation as a premier service provider.
Responsibilities:
- Deliver exceptional customer service during all phases of DIRECTV system installation, troubleshooting, maintenance, and upgrades
- Install, upgrade, and repair DIRECTV products in accordance with quality standards
- Test DIRECTV satellite dishes and indoor equipment using specialized meters and tools
- Replace defective DIRECTV satellite dishes and equipment as needed
- Greet customers professionally and ensure installations are completed to their satisfaction
- Use eight-foot and twenty-eight-foot ladders for roof installations
- Utilize a DIRECTV meter to peak and align satellite signals
- Install coaxial cables and set up DIRECTV receivers
- Work at heights to install and service DIRECTV equipment, ensuring all services are fully functional
- Perform tasks in attics, basements, and crawl spaces, involving bending, kneeling, stooping, crouching, and crawling
- High school diploma or equivalent
- Previous experience in cable installation, telecommunications, or related field is advantageous
- Strong understanding of cable systems, networking concepts, and telecommunications equipment
- Proficient in using hand and power tools for installation and repairs
- Excellent communication skills and customer service orientation
- Ability to work independently and collaboratively in a fast-paced environment
- Willingness to work outdoors in various weather conditions and occasional evenings or weekends
- Valid driver's license
- Have basic tools, such as:
- Adjustable Wrenches
- Screwdrivers
- Pliers
- Cable Stripper
- Cutters
- Coax and Cat 5/6 Crimpers
- Cordless Drill(s)
- Ethernet Punch Down Tool
- Have equipment, such as:
- Cable Tester
- Multimeter
- Connectors
- QAM Meter (Televes/JDSU)
- Super Buddy Meter (Desirable)
- AIM - Meter
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.
The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.
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