Case Manager

The Case Manager role is an exciting opportunity at Woodland Recovery Services! This is an opportunity to serve as a primary liaison between patients and stakeholders.

OVERVIEW

The Case Manager is responsible for serving as the primary liaison between our adult patients with substance use disorders and outside stakeholders. The Case Manager regularly meets with patients in their caseload to understand and resolve any barriers to treatment related to family, employment, legal, or financial issues. The Case Manager identifies and evaluates aftercare options to help set patients up for long-term success as well as facilitates and participates in multi-disciplinary treatment planning. With a 360-degree view of the patients’ world, the Case Manager is a key advocate, communicator, collaborator, coordinator, and a leader to the staff and others.

The Case Manager must develop strong therapeutic relationships, communicate professionally with many different stakeholders, maintain meticulous documentation, and remain organized and efficient to have an enduring positive impact on the lives of our patients struggling with addiction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot any needs related to Short Term Disability, FMLA, childcare, COBRA, or insurance.
• Facilitation appropriate contact with attorneys, parole officers, or courts for any pending legal issues.
• Assist with business or financial needs (bill payment, money transfers, critical communications, etc.)
• Maintain relationship with VA customer base through liaison partnerships.
• Work with patients and therapists to ensure appropriate family involvement and required release of information documentation.
• Arrange any necessary outside appointments during treatment.
• Collaborate with patient and treatment team throughout stay on discharge and aftercare planning.
• Maintain meticulous documentation of internal and external communications.
• Capture attendance, agenda, and decisions from treatment team meetings.
• Develop and update a comprehensive discharge and aftercare plan.
• Summarize content and tone of each patient meeting.
• Obtain and document patient consents, release of information forms, primary care details, employment information, etc.
• Develop a supportive, therapeutic relationship with each patient.
• Maintain a professional, solution-based demeanor with outside stakeholders.
• Work closely with all departments and treatment partners.
• Observe and report on patient behavior, presentation, safety, hygiene, etc.
• Promote and protect each patient’s independence, privacy, dignity, and emotional and physical well-being.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

EDUCATION, EXPERIENCE, AND TRAINING:

• High School Diploma or GED required, associate or bachelor’s degree highly preferred.
• Excellent written and verbal communication skills.
• Flexibility and aptitude for problem-solving.
• Desire to work collaboratively with diverse team and patient populations.
• Positive energy.
• The ideal candidate is compassionate, professional, organized, and efficient.

CERTIFICATES, LICENSES, REGISTRATIONS:

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to sit; talk; hear.
• While performing the duties of this job, the employee is frequently required to reach with hands and arms.
• While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel.
• While performing the duties of this job, the employee is required to use close vision to see computer monitors and read documents.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.