What are the responsibilities and job description for the Energy Caseworker position at Addison Group?
Customer Service/Data Coordinator – Great Entry Level Opportunity!
We are currently working with a Global IT consulting company in Newark, NJ. Great entry level opportunity to jump start your career!
Our client is seeking a Customer Service/Data Coordinator to join their growing team! They offer hands on training and promote from within. This is a 90 day contract to hire role looking for someone to work full time.
Location: Newark, New Jersey
Currently remote but will be moving to a hybrid schedule.
Pay: $20/hr
Must Have:
- Preferred 1 year data entry experience using Excel
- Flexible with work hours
- Customer service minded (customer relationship management experience a bonus)
- Customer service experience
- Great for someone with purchase order or vendor program management experience
- Must be fully vaccinated
- Degree preferred
Responsibilities:
- Process rebate applications from customers regarding energy efficient appliances
- Analyze data to look for errors (something missing, issue) and then reach out to the customers
- When complaints or problems that are called in need to be escalated you will become the second to point of contact and resolve the current issue
- Provide excellent customer service throughout the entire process
- Be able to work independently and problem solve
- Will have training and be an expert on these questions
- Employees, once earned, have the opportunity to maneuver up and across different business lines of their company
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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