Dealer Relations Manager

ADESA Concord is immediately hiring a full-time Dealer Relations Manager! As an ADESA Dealer Relations Manager, you will lead the customer service experience of our dealer customers at the auction. You will develop a high-performing team that will exceed expectations. Our DRMs maintain a strong understanding of operational and sales processes for dealer consignment. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position.

Your Impact

A committed Dealer Relations Manager is dedicated to recruiting, retaining, and developing a dealer consignment operations team. You will develop strategy and inspire the team to achieve operational objectives related to dealer consignment. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.

Your Attributes

We are looking for a motivated, encouraging leader who demonstrates our core values daily. ADESA DRMs encompass characteristics and attributes that are vital to the position. Passion, integrity, adaptability and positivity are essential qualities for this role.

Benefits commence on the first of the month following 30 days of employment. Benefits include:

• Competitive Pay $85,000 to $100,000 annually based on experience and other compensation incentives.
• 3 Medical Plan Options, 2 Dental Plan Options and 2 Vision Plan Options
• Health Savings Account – Portable account used to pay for medical expenses and funded with Pre-tax Deductions and Annual Employer Contributions ($750 Individual Coverage/ $1,500 for Family Coverage)
• 401K Plan with 100% Employer Match on first 4% Employee Contribution
• The following Benefits are 100% Employer Paid: 2x Salary Life Insurance, 65% Salary Short Term Disability, 2/3x Salary Long Term Disability
• Employee Assistance Plan, Wellness Program, Employee Stock Purchase Plan, Flexible Spending Account
• 7 Paid Holidays, 5 Paid Sick Days, 5 Personal Days, and 10 Days of Vacation (prorated based on hire date).
• Voluntary Benefits (Accident, Critical Illness, Identity Theft)

Responsibilities

• Liaison with the KAR sales team to ensure a seamless transition from sales to auction
• Work closely with the sales team to ensure the best possible customer experience

• Act as the at-auction point person for all dealer related needs
• Provide direction and oversight in the execution of auction processes for efficient auction runs
• Support operational administration to move cars through dealer sales process with strong understanding of processes, collaboration across the organization and communication internally
• Influence and lead others as a people, customer and business manager
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology

Skills & Attributes

• Strong verbal and written communication skills
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with both internal partners and external customers
• Forward-thinking
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Detail oriented and consistent in the execution of job duties

Style

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive sales and close deals
• Ability to demonstrate professional behavior always

Experiences

• Highschool or GED required
• College education preferred
• Two or more years of people management experience
• Five to seven years of customer service experience
• Qualified to operate a motor vehicle and possesses a valid driver’s license
• Automotive/auction experience preferred
• CRM experience preferred