SERVICE WRITER

POSTED ON 11/21/2022 AVAILABLE BEFORE 3/17/2023
Adirondack Harley-Davidson Hired Organization Address Broadalbin, NY Full Time

Job Posting for SERVICE WRITER at Adirondack Harley-Davidson

*************THIS IS A FULL TIME POSITION************

- assist our Dealerships Service/Parts Department in running and maintaining an efficient department with a high degree of customer satisfaction

- estimate cost and completion times at point of sale

- assign jobs to technicians

- verify correct part numbers on repair orders

-assist the parts department

- perform cashier functions

- give estimates for internal and wreck repairs

- open and close all customer paid, warranty, and internal repair orders

- become familiar and efficient with all phases of the computer system required for service and parts

- provide superior customer service to customers

- greet customers immediately in a courteous and friendly manner

- handle telephone transactions quickly and courteously

- promptly notify customers of any changes, delays, or additional work needed.

- promote additional services and product

- handle customer complaints with a positive attitude and solution.

- model superior customer service behavior

- superior communication and customer service skills

- the ability to learn quickly

Phone: Dave P. at 518-883-1128

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

COVID-19 considerations:
All employees are required to wear masks and keep work area sanitized.

Ability to commute/relocate:

  • Broadalbin, NY 12025: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)
  • Service writing: 1 year (Required)
  • Automotive service: 1 year (Required)
  • Automotive repair: 1 year (Preferred)

Work Location: One location

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