What are the responsibilities and job description for the ERC Generalist position at Adobe?
locations
San Jose
time type
Full time
posted on
Posted Today
job requisition id
R116483
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Adobe is looking for an HR Generalist to support the Americas Employee Resource Center (ERC) Generalists team as part of the broader Global Employee Solutions (GES) HR shared services organization.
The ERC team is the initial point of contact for all Employee and Manager (Director Level and below) inquiries. This team is responsible for providing employee support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures and programs, identifying and clarifying issues through inquiry, evaluating potential solutions, implementing selected solutions, or collaborating with our Centers of Excellence if the solution requires ongoing interaction or specialized coaching. It is expected that this team will be able to provide resolution for the vast majority of inquires that come through the ERC organization. The role requires a proactive approach in anticipating Employee Experience related needs and showcasing empathy and efficiency when resolving issues.
What you'll do
- Coach Managers and employees with moderately complex cases in compensation, career development and conflict
- Drive team projects that focus on efficiency and process improvement
- Provide employee support to director level and below population
What you need to succeed
- 3 years HR experience preferred
- Bachelor's Degree or equivalent experience
- Effective communication skills at all levels, including written and oral communications
- Demonstrates foundational problem solving and triaging capabilities of moderately complex cases (i.e. compensation guidance, career coaching)
- Displays the highest commitment to customer service
- Ability to complete work with a sense of urgency
- Ability to work autonomously and independently, while contributing to key initiatives
- Ability to apply judgment and identify need and appropriate party for escalation, demonstrates foundational employee relations skills
- Contributes and drives team projects and initiatives
- Ability to learn tools and various technology platforms
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