Case Manager

Position summary:

Since 1990, Adopt A Family of Marin (AAF) has provided case management services including advocacy, resource development, support and guidance, and emergency financial assistance with the goal of preventing homelessness, and facilitating stability in the lives of Marin families in crisis. The personal interaction of the AAF Case Manager with clients serves as a vital link to ensure that the individual and family receive needed services and do not “fall through the cracks.”

Working collaboratively with and under the guidance of the Program Manager, the Case Manager follows the Procedures Manual to counsel and provide direct service to clients. It is vital that the Case Manager exercises sound judgment, confidentiality and compassion at all times, to retain the trust of our clients and the confidence of our funders. Some duties and requirements may differ among Case Managers, depending on their own skills and interests, along with the needs of the agency and our clients, as determined by the Program Manager and the Executive Director.

Responsibilities

1. Case Management – Emergency Assistance Program

Follow current Procedures Manual to:

• Complete new client intake and assessment as assigned or in direct response to clients.
• Listen to clients with calmness, presence and empathy and respond in a sensitive manner to provide appropriate emotional support.
• Develop a case plan for each client, according to their needs and eligibility.
• Consult with the Program Manager on complex or challenging case plans.
• Provide general guidance and counseling to individuals and families, at the level related to your training allows.
• Coordinate and deliver financial assistance to each client, as outlined in their case plan; verify payments with vendors.
• When appropriate as determined after case consult or if required by funder, conduct home visit with client.
• Refer and link clients to outside resources to meet additional needs as their needs and eligibility allow.
• Evaluate client progress over time, and adjust services to meet changed circumstances.

2. Record-keeping

● Open case files and enter case notes into Salesforce in a timely manner, following the instructions in the Procedures Manual.

● When required, create and maintain paper files for specified clients.

● For some of the funding streams that are used to support homeless families, data will be entered into the Marin County Homeless Management Information Systems (HMIS) and WIZARD.

3. Program Support

Join other AAF staff in preparing, delivering and tracking services related to AAF’s programs, as instructed in the Procedures Manual, including:

• Emergency Program
• Sponsorship Program
• Holiday Program
• Mother’s Day Program
• Father’s Day Program
• Backpack Open House

4. General office and organizational support

In collaboration with all other staff, maintain a neat, organized and secure office environment.

• Participate in trainings and drills as directed by Program Manager or Executive Director
• Participate in meetings and conferences related to AAF’s services, as assigned or requested.
• Receive, process and securely store incoming donations of materials.

5. Professional development and training

• Seek and engage in training to better meet client needs and to meet funder and professional requirements.
• Attend monthly Marin Advocates Network meetings to network and learn more about community partners.

Skills

• Ability to effectively communicate and interact with others in a team environment.
• Ability to accomplish tasks by following written guidelines and with direct supervision from Program Manager.
• Adept in use of PC/Mac for word processing and Web navigation/search (GoogleDocs).
• Ability to learn and independently use database and financial tracking tools (Salesforce, Excel).
• Ability to apply the basic tenets of personal and social psychology, counseling or social work, displaying sound judgment and compassion at all times.
• Ability to listen and observe at a level allowing accurate assessment of clients’ needs, abilities and requests.
• Fluency in written and spoken English; additional fluency in Spanish may be required for some positions.
• Ability and willingness to drive personal vehicle to clients’ homes and local meetings.

Requirements

● Bachelor’s degree in psychology, social work, sociology or related field, or Associate’s degree plus 3 years’ experience in work with individuals or families in crisis. Equivalent combinations of training and experience will be considered

● Basic PC skills: keyboarding, word processing, Web search

● Possession of CA driver license with insurance; annual proof of eligibility is required

● Desired: experience with Salesforce or similar tools; familiarity with CLARITY or WIZARD a plus

● Bilingual in English and Spanish

Physical Conditions and Requirements (Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.)

● Must be able to periodically lift up to 20 lbs., and regularly drive a vehicle during daylight hours.

● Working conditions are generally in an office with limited distractions; regular travel in varied weather conditions.

● Hearing and visual acuity sufficient to fulfill job requirements (e.g., client and staff interaction, perception of subtle facial and oral cues)

Job Type: Full-time

Pay: $30.00 - $34.00 per hour

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• San Rafael, CA 94903: Reliably commute or planning to relocate before starting work (Required)

Language:

• English and Spanish (Required)

Work Location: In person

Salary : $30 - $34