Business Analyst

ADP is hiring a Business Analyst I.

• Do you thrive in environments that require a balance of strategic thinking and tactical execution?
• Are you an outside of box thinker?
• Does success motivate you?

Well, this may be the role for you. Ready to make your mark?

In this role you will be as part of the Service Operations team supporting key technologies and initiatives that support our client service model and improve our associate experience.

In order to enable our associates to provide a high-quality service experience, a deep understanding of our business, our client and our associates will be required. This means digging into the details to improve associate's experiences through root cause analysis of poor performing survey results, conducting side by side observations, and reviewing their Voice ideas! Performs other related duties as assigned.

The successful candidate will be intellectually curious and driven to solve problems. Someone who can listen, observe and understand problems and friction points in our service experience and implement solutions to resolve them. You will serve as the voice of the associate, understanding their needs and working with various development and project teams to deliver the solutions to meet those needs. Implementing those solutions requires change, therefore excellent communication, influencing and change management skills are required.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Collaboration. • Collaborating with field associates and other key stakeholders to ensure program aligns to strategic initiatives to improve the client and associate
• Learn. • Understanding ADP service associates ways of working, specifically pain points and inefficiencies to inform a service technology enhancement roadmap as well as developing a deep understanding of ADP products, regional operating models and procedures. Lastly, maintaining a high-level awareness of industry standards and best practices in service tools and case management.
• Insight Gathering. • Gather actionable insights from interactions: Obtains insight into root causes and provides product and process feedback and recommendations. Consistently monitoring the metrics that matter to identify opportunities for improvement
• Decision Making. • Making key decision and resolving escalations for the project teams when faced with possible delays, issues and conflicts throughout the program lifecycle
• Communication. • Proactively communicating updates/features with the field to drive utilization and collect feedback for improvement.
  

TO SUCCEED IN THIS ROLE: Requirements

• At least 1 years of experience and/or exposure to multiple field disciplines.
• Demonstrated ability in the following areas: teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

A college degree is a plus but not required. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience

Bonus points for these: Preferred Qualifications

• Bachelor's Degree or its equivalent in education and experience.
• Experience with Cloud Based CRM systems
• Front-line experience working with clients in a customer service, implementation or sales capacity
• Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the business partners
• Experience interacting with/presenting to all levels of leadership.
• Strong problem-solving and analytical skills.
• Strong collaboration skills
• Decision making skills

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.