Manager, Client Support

ADP is hiring a Client Service Team Manager.

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• Do you love networking and thrive in a fast-paced, collaborative environment?
• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
• Are you a trusted advisor who delivers on promises -- every time?

Well, then you might be just the person we're looking for.

First, a little something about ADP. We believe great companies are built not only by great people -- but for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture and people like you.

This role is all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?)

It gets better: you'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.

Does this sound like you?

• Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
• People First. You're a relationship builder who wants to help others, grow friendships, and support people.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.
  

WHAT YOU'LL DO: Responsibilities

• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs.
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
• Call quality monitoring of associate/client interactions.
• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance.
• Lead, guide, and direct the team in prioritizing critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.
• Serve as an acting backup to the Director.
• Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the actual processing of the payroll.
• Provide direct feedback to associates on opportunities to enhance services provided to the client.
• Analyze team statistics and prepare reports.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

EXPERIENCE YOU'LL NEED: Required Qualifications

• Bachelor's Degree OR
• Equivalent Military experience
• At least five years of experience
• At least three years of people leadership experience.

BONUS POINTS FOR THESE: Preferred Qualifications

• MBA or advanced degree
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Superior client service skills (both verbal and written) and strong, active listening and communication skills
• Advanced Internet and MS Office Skills (Word/Excel) required
• Ability to collaborate and work effectively within cross-functional teams
• Ability to work and thrive in a team environment, focused on achieving results

• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and procedures.
  

• Prior leadership training
• Ability to maintain cooperative working relationships with all levels of management

• Proficient in the latest web technologies and working knowledge of various operating systems.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
• Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
• Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
• Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
• Get paid to pay it forward. Company paid time off for volunteering for causes you care about.

If you've made it down this far, we have to ask: What are you waiting for? Apply now!