Money Movement Specialist

ADP is hiring a Money Movement Specialist - Collections. 

 In this position you will contact delinquent clients and arrange for collection of past due accounts.  Arrange for various means of debt satisfaction if immediate resolution of a default account is not possible.  Arrange hold payrolls due to defaults.  Prepare and processes potential charge-offs delinquency reporting for month end, and actual charge offs.  Forward all files and assists in recovery process.  Assist, participate and contribute to client service representative initiatives for better service. Provide support to Regions staff which includes: PRS, PRE, HRBP, Finance Exec and Controller’ on all Money Movement & Collections issues. Additional support and assistance to the COG Banking Group and A/R Cash posting in India and Miami’s Accounting Department. Maintain established procedures and timelines across multiple processing locations, San Dimas and El Paso, to support dual operations.

 At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

 We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Processes St Dimas Banking reports for Returned Banking Transactions exp: NSF, ISF, Closed Accounts, Incorrect ABA, and or Account #, Uncollected Funds.
• Provide Management with Collection Alert thru the Total Track system. Also document all functions taken to complete the Alert.
• Provide Credit Underwriting with request for updates and credit evaluation reports and Over Threshold limit reviews.
• Prepares reconciliation upon client’s request.
• Assigned after Hours phone duty for a 7-day period.
• Establishes contact with clients which are 1-3 days or more beyond due date and arranges for collection of past due installments for both Payroll and Benefit invoices. Maintain work lists to ensure timely follow-up and “quality contacts” with each potentially past due account.  If immediate resolution is not possible, utilizes various collection strategies to minimize any potential loss, as well as apply collections policy to the maximum.  (Approx. Wt. 25%)
• Acts as a liaison and works with appropriate ADP Finance Exec or Area President in resolving delinquency problems which require the involvement of the SBUs This requires a full investigation of complaints by the client should there be service problems. (Approx. Wt. 20%)
• Documents and/or corresponds regarding any business changes such as buy/sell, transfer and assumptions, notice of claim, etc. (Approx. Wt. 15%)
• Contacts banks, trades, franchise representatives and/or attorney regarding closed operations or business changes which affect collection. Attempts a skip trace on disappearing client as well as exhausting collections strategies. Processes accounts eligible for charge offs. (Approx. Wt. 15%)
• Updates the Incoming Wire Transfer Audit in TotalTrack for Wire Transfers upon receipt of funds, which confirms the transactions to the regions. This allows the regions to view the funds being received and allows for payrolls to be processed timely. Submits case to Management for Over Threshold issue to review for extension or increase of processing limit thru the TotalTrack A/R system
• Places Credit Hold changes in TotalTrack, informing the regions of all clients on Credit Hold for nonpayment. This prevents further payrolls from processed. The process is performed in the TotalTrack system which provides the information to all in Real Time
• Places Header Hold changes in TotalTrack, informing the regions of all clients on Header Hold which prevent client Double Deduction of funds. This is performed on ALL clients who are on Pre-Wire payment terms, Bonus Payrolls and Final payrolls. The process is performed in the TotalTrack system which provides the information to all in Real Time
• Reviews Aging Report to process client refunds, credits, or overpayments
• Prepares adjustments thru the Total Track system, to expedite money movement on client accounts. Adjustments consist of 249,349,405,421,422,423,554,574, etc.
• Prepares Manual ACH debits thru TotalTrack for client on Special Payment terms and includes clients which process payrolls on Pre-Wire transfer terms that have an outstanding balance after the initial receipt of funds.
• N-Screen functions are conducted to apply On –Account funds to invoice after Wire Transfer is received and posted on clients account.
• Assists with the accounting and posting adjustments should there be an error in the client’s payment history or unusual amounts due or paid. Locates missing checks. Reconciles payment history disputes and discrepancies.  (Approx. Wt. 5%)
• Handles decisions regarding waiving of late charges. (Approx. Wt. 5%)
• Maintains daily communications and reports results and portfolio delinquencies to the Collection Manager. (Approx. Wt. 5%)
• Prepares the monthly management reports which fully outline portfolio status by aging and as requested by management (forecast, delinquency report, or charge-offs). (Approx. Wt. 5%)
• Performs other related duties as assigned and associated with quality client service. (Approx. Wt. 5%).

Communicate with Client / Region to obtain an immediate resolution of a/r-collection issues.

 SPECIAL ACCOUNTABILITY:        

 Directly impacts the performance of portfolio’s collections, fee income such as late charges and other miscellaneous fees.

 QUALIFICATIONS REQUIRED:

• Bachelor's Degree and/or equivalent work experience. 
• 3-5 years of proven business to business customer service a must
• Effective verbal, written communication, interpersonal and organizational skills necessary.