What are the responsibilities and job description for the Technical Product Designer position at ADP?
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- Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues
- Apply fundamental troubleshooting skills to issues before escalating
- Ensure customer service level agreements (SLA)
- Accountable for all technical/product issues and technical relationship
- Analysis & Consultation
- Conducts project initiation activities/needs assessments.
- Analyze existing client systems, interface requirements, business process, reporting and operational needs.
- Responsible for development of design documents and customized reporting documents.
- Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort
- Configuration / Integration
- Works and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.
- Determines best methodology and oversees the accurate and timely conversion of client's data
- Validation
- Builds client control information and oversees the pre- and post-implementation testing of products.
- Oversees formal hand-off of system and operational services to other ADP departments/clients.
- Performs other related duties as assigned
- Bachelor's Degree or Equivalent in Education & Experience Required
- 1-3 Years Directly Related Experience in Selling/Servicing proprietary SAAS software
- Project Management: Strong project management skills with demonstrated ability to multi-task and set priorities within tight timeliness and high client expectations
- Adaptability: Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
- Communication: -superior written and verbal communication skills, coupled with highly developed interpersonal skills
- Analytical: - ability to quickly identify issues, duplicate/recreate issues, sound decision making and critical thinking skills
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