What are the responsibilities and job description for the Change Management Communications Manager position at Advance Auto Parts?
Career Description
Job Description
Work Arrangement and Location
Preferred: Raleigh with a hybrid arrangement
Open to anywhere in the US as remote arrangement with up to 25% travel required
Background
Come join our Team and start reimagining the future of the automotive aftermarket. We are a highly motivated tech-focused organization, excited to be amid dynamic innovation and transformational change. Driven by Advance’s commitment to empowering our team members, we are focused on delighting our Customers with Care and Speed, through delivery of world class technology solutions and products.
We value and cultivate our culture by seeking to always be collaborative, intellectually curious, fun, open, and diverse. You will be a key member of a growing and passionate group focused on enabling transformational change to drive forward key programs and projects building enterprise capabilities across Advance Auto Parts.
The Position_____________________________________________________________________
Advance Auto Parts is seeking a dynamic, experienced Communications Manager to join our Change Management team. This role will partner closely with Corporate Communications to oversee strategy, planning, development, and communication delivery for one of our largest strategic programs impacting thousands of team members across the company. This person will be responsible for leading a small team of writers and designers who will develop and deliver change management communications to strategic program teams.
This person will report to the Director of Change Management and will be expected to quickly develop an understanding of our organizational structure and processes, particularly in the merchandising and supply chain area. The ideal candidate is comfortable having oversight of a newer team, capable of designing and developing communications for large strategic programs and has knowledge of change management and how to use effective communication to enable change.
Responsibilities______________________________________________________________
- Partner with the program change management team, corporate communications, and business teams to design program communication strategies that build awareness while effectively implementing key business initiatives.
- Use your knowledge of change communication best practices to develop a multi-faceted change management communication program and partner with corporate communications to deliver to our team members across the company.
- Develop compelling program messages
- Own the execution and oversight of the change management communication strategy, including the visual branding of change management communications and provide insights into content design for project teams.
- Create and manage a detailed change management communication plan and calendar for large strategic programs that engage the program teams in the right ways at the right times.
- Develop materials that inform our leaders for key milestones and events and enable them to lead the change.
- Manage a small team of writers and designers, providing regular coaching and guidance.
- Help develop presentations and talking points for program townhalls and change champion meetings.
- Conduct detailed reviews of all change management communication materials, ensuring consistency, clarity, and effectiveness.
Requirements________________________________________________________________
- 3 years’ experience in a communications role
- 2 years leading a team of writers and/or designers
- Direct experience developing communications for large, complex transformational projects
- Experience leading offshore employees preferred
- Demonstrated understanding of writing and communication best practices
- Understanding of change management and the connection between communication and change
Desired Characteristics
- Direct experience working in decentralized organizations and in merchandising/supply chain
- Ability to work effectively in cross-functional, team-based environment with business partners / stakeholders across different levels and areas of responsibility
- Highly adaptable, ability to handle uncertainty and ambiguous situations
- Excellent organization skills, ability to multi-task and meet tight deadlines
- Excellent written and verbal communication skills, with capacity to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships and foster collaboration
