Sr. Manager, Training

Career Description

This role has end to end responsibility for the creation, development and implementation of training programs across all modalities, to ensure optimal operational, technical and management skills within the Supply Chain.  The incumbent must be well versed in manufacturing and distribution center operations.  He/she must have experience in Lean Six Sigma and lean tools, root cause problem solving  and improving both TM performance and overall Supply Chain KPIs. Must be able to travel as needed to support the business. 

Key Responsibilities:

Lead consultant to Supply Chain executive leadership on the alignment of the Supply Chain Training and Development strategy with the Supply Chain business strategy. End to end responsibility for creation and implementation of the Learning Journey program for the core four roles. 

• Development and documentation of the training path for key positions within the Supply Chain business. 
• Develop cross functional training program.
• Design and implement a role certification program, including a phased approach to skill building for next level roles
• Conduct skills assessment, identify gaps and propose training solutions
• Create all content
• Choose, coach and develop internal cadre of senior leaders to deliver training in workshops and leadership camps
• Deliver leadership development
• Make regular modifications to programs where necessary
• Report to SC Executive team regularly to share metrics, participation rates and seek input. 
• Create and maintain a 3 year training and development strategy for our DCs
• Partner with the business functions as needed in consultation activities for any and all new DC training.
• Maintain the training schedule (module selection and timing) to ensure workload capacity is available for the frontline to train and while quickly able to perform their job.
• Directly lead a small team of trainers dedicated to support SC training efforts.
• Supports growth and talent of the SC training team members, focused on individual and team talent while growing skills and capabilities.

In addition to the Learning Journey programs, ensure consistency in the delivery and application of training across the Supply Chain and oversee the planning, prioritization, and development of new training programs and initiatives.  This requires coordination across multiple facilities through influence and partnership, and may include indirect leadership of DC Training Managers.

Identify appropriate training tools, methods and technologies for execution and implementation of content.

Collaborate with Instructional Design team in the development of content for training programs. 

Monitors and ensures the achievement of results within the available Supply Chain training budget.

Collaborate with Organizational Development to identify existing content and resources that may be used to support the leadership development of Supply Chain leaders.

Track training records and develops opportunities in addition to developing dashboard reporting for all levels in the business. Conducts analyses to identify and define present and future training needs within the Supply Chain. Conducts follow-up on all completed training programs to evaluate and measure results.

Knowledge and Skills:

Collaboration:

• Partners across Human Resources to define strategies and ensure alignment
• Partners with the Supply Chain executive leadership team, facilitates consensus on the proper execution of ongoing departmental training programs to achieve the desired results and ultimately improve the overall performance of the business.  Also collaborates with Supply Chain leaders to establish and maintain training metrics and to evaluate the effectiveness of training.

Problem Solving: 

• Ability to know the business, diagnose issues and propose and implement effective training solutions is essential. 
• Deep knowledge of tools and techniques related to root cause problem solving in order to support the development of training necessary to drive a continuous improvement culture within the Supply Chain

Communication Skills:

• Role requires an accomplished presenter/facilitator, capable of commanding rooms full of mixed level audiences to deliver actionable content. 
• Enabling efficient and effective cross-functional/collaborative communications

Analytical Skills: Demonstrated ability to carry out analyses on the performance of training programs while drawing insights that lead to their improvement, and formulating lasting solutions and the development of new strategies.

Interpersonal Skills: A candidate for this position must have an ability to prioritize tasks completing multiple tasks in a timely manner, be flexible and welcoming to change, have an ability to work independently with minimal supervision, and be self-motivated. Must also be a prompt decision maker, a strategic and creative thinker, have a positive and easy-going attitude, demonstrate a strong work ethic and integrity, and demonstrate calmness and composure in times of uncertainty.

Leadership/People Skills: The candidate must additionally demonstrate strong leadership qualities with an ability to influence a cross-functional team and executive management into following a particular course of action. Must be approachable and likeable, inspiring trust in others, which will make it easier for people to trust insights and follow directives.

Education and Experience:

• Bachelor’s degree required; masters preferred (or equivalent training experience in a manufacturing environment)
• At least 10 years of working experience in an industrial or manufacturing training and development capacity, preferably as a Regional Training Manager or Facility Training Manager.
• Demonstrated experience in content creation, maintenance of training processes, and the successful development of ongoing training and development programs.

Certifications

Must become DDI certified

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