Business Support Coordinator

Join Triumph Business Capital! At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Position Summary: The Business Support Coordinator (BSC) will perform all tasks in support of resolving incoming email inquiries at production and service levels consistent with the business objectives of the company. Additionally, the BSC will answer and properly direct incoming phone calls with the utmost courtesy and in a professional manner. Essential Duties & Responsibilities Email Management Manage a high volume of emails by assigning and prioritizing incoming email queues (Debtor Requests, Client Resolution, Billing, NOA, etc.) to ensure completion of the queue at the end of each business day. Receive and classify all emails to properly choose the correct action for resolution. Coordinate with clients, debtors, vendors, and operations teams to resolve all issues and provide appropriate responses to all email inquiries. Conduct independent research in order to assist the operations teams to resolve all issues efficiently. Manage the buyout email requests for new business buyouts from operations. Escalate all unresolved issues to management when necessary. Debtor Requests (emails received from our Client’s customer) Timely and accurately input requests and/or disputes from debtors into the system according to established company guidelines. Disputes codes are marked in the system and notes are added for the internal team. Coordinate with internal departments to resolve the email inquiry. Client Resolution (Emails received from our Client’s) Respond to client’s email communication related to disputes on invoices. Timely and accurately input of client resolution documentation into the system according to established company guidelines. Assist operations, treasury, and collections with any resolution of disputes. Complete thorough audit review of disputed documentation. Invoice Presentment/Billing Monitor the invoice presentment queue in our system for failures and investigate the reason for failure. Complete the resolution according to established company guidelines. Check system dashboards and inboxes for errors, alerts, messages for support vendors such as Pitney Bowes Business Manager, USPS Business Customer Gateway, FedEx Delivery Manager, Outlook Inbox, eRoom, and Delta. Monitor billing failures and track patterns and trends. If billing failures continue, investigate the issue and fix the problem. If it’s a system failure, report the Business Information Specialists. Ensure all billing documentation is successfully delivered. As needed, communicate with debtors about billing preferences. Proactively collect and report all billing preference information and discrepancies. Communicate with USPS, as necessary, to settle mail discrepancies. Communicate equipment failures or errors with the Business Information Specialist Internal Customer Service Assist operations, treasury, and collections with any debtor request, missing remittance information research, and resolution of disputes. Be the main point of contact for incoming debtor phone calls Assist the Invoice Audit team with data entry when needed Perform other duties as assigned. Experience & Education High School diploma or equivalent; Some college experience is preferred, but not required. 1 to 3 years’ experience in transportation invoice factoring or a related industry (Shipping & Receiving, Logistics, etc.) is strongly preferred. Skills & Abilities Required Proficient in Microsoft Office suite. Intermediate Excel skills (filters, pivot tables, etc.). Intermediate typing skills and ability to use various data processing tools. Ability to multi-task and stay focused at high levels of productivity. Ability to provide excellent customer service, while meeting strict deadlines. Outstanding communication skills, both written and verbal. Excellent time management and organization skills. Strong sense of urgency and attention to detail. Ability to adapt to changing work situations and procedures. Ability to understand and follow written and verbal instructions. Work Environment The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required. #LI-SD1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!