Business Support Specialist

Join Triumph Business Capital! At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Position Summary: The Business Support Specialist (BSS) serves as a liaison for 3rd party vendors between the business operations functional areas within Triumph Business Capital. The BSS supports all 3rd party customer integrations and supports other software applications. Essential Duties and Responsibilities Business Support Functions Serves as a subject matter expert on a regular basis to define and document business and operation’s needs. Analyze inter-department processes for efficiencies, including reporting activities and recommend improvements. Match inquiry types from various sources and evaluate them against current training offerings or opportunities. Identify, research, and find solutions to daily operational problems. Documents process changes, operations workflow, and training materials. Provide problem resolution and enhancement support for production applications Aid with user training and documentation activities Identify, research, and find solutions to daily operational problems. Define requirements acceptance criteria in line with the department objectives and needs. Participate in priority setting for eRoom initiatives by facilitating discussions with team members, managers, and development teams. Work closely with development teams to manage the execution of projects on time and within acceptance criteria. Coordinates with multiple teams such as vendors, IT, and Operations by managing the backlog of open tickets. Consults with business subject matter experts on a regular basis to define and document business and customer needs. Collaborates with other team members in testing new applications to ensure functional requirements are met. Participates in systems acceptance testing activities as needed. TMS Integrations Functions Leads the integration and existing implementations efforts for new clients, debtors, and integrations with TMS providers. Builds relationship with new or existing TMS Provides and 3rd party Vendors acting as a liaison for the business support department. Configure, set up, customizing and deploy solutions on the clients and company behalf within boundaries to fulfill integrations requests. Leverage outstanding attention to detail and communication skills to identify, implement, test, and deploy integrations. Lead and participate in technical integration planning and pre-sales discussions with TMS providers, clients, sales staff, and application developers to present integration requirements. Implement new integrations for our clients by configuring internal and external applications platforms. Effectively communicate, across many channels, your progress with your team & stakeholders. Troubleshoot, log, and re-configure issues in all managed environments (test and production). Troubleshoots day-to-day integration issues across multiple lines of business and possible multiple TMS providers. Work with established TMS providers technical support team to ensure that issues are resolved quickly, and partner with our internal technical teams to manage the quality of our Integration Experience Act as a technical liaison between customers, TMS engineering teams, Sales, and business teams Partner with operations teams, Infrastructure teams, TMS providers to complete migrations, troubleshoot escalated issues and drive adoption of our SFTP integration guidelines and security features. Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers, operations teams, sales and TMS providers related to our SFTP Integrations. Ensure existing and new SFTP Integrations users comply with Triumph policies, security standards, and best practices. Examine, test, and work with customer on acceptable data file formats. Be able to extrapolate customer Backoffice process and systems and how best to fulfill the client’s needs between the existing frameworks. Gather requirements by working directly with Clients, Internal and external Stakeholders. Successful management of expectations and protect interest and relationship of all stakeholders, throughout the integration process. Concurrently work on multiple integrations, projects, and with different resolution teams and clients. Maintain documentation UpToDate with any changes and communicates customization requests to vendors. Maintains an active list of all integration, vendors, methodologies and all the system documentation, process flows and active vendor contact list to support the procedures. Performs other duties as assigned. Experience and Education Bachelor’s degree strongly preferred. Four (4) years of equivalent experience will be considered in lieu of degree. 3 years of integration experience is required. Previous factoring or transportation experience is preferred. Experience developing reports using SQL database, understanding of basic HTML post, WebService, Web API etc. mechanisms of integration is required. Skills and Abilities Required Excellent verbal and written communication skills and ability to flex communication style with technical and non-technical users. Strong project management and organizational skills, with ability to work on multiple projects simultaneously. Customer service focused. Ability to make decisions in a fast-paced environment. Must be able to act as liaison between team members and department leaders. Ability to work with limited supervision. Proficient in Microsoft Office Suite and Microsoft Visio. #LI-SD1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!