Specialist Patient II

LOCATIONMISSION

The Patient Specialist II (Medical Assistant) is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Patient Specialist role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

OUTCOMES

• Ready to take on new opportunities for various clinical challenges with a sense of urgency, intuition, and proactive approach with a can-do attitude despite adversities.
• Able to screen and document patient, employee, and visitor temperature, along with documenting answers to current COVID-19 screening questions, while championing all COVID-19 guidelines and protocols.
• Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.
• Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continuously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.
• Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.
• Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.
• Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.

COMPETENCIES

Job Related Competencies:

• People
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Heart
  • Patient Focus: Building strong patient relationships and delivering patient centric solutions

• Service
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Excellence
  • Cultivates Innovation: Creating new and better ways for the organization to be successful

• Being Resilient:
  • Rebounding from setback and adversity when facing difficult situations

• Self-Development:
  • Actively seeking new ways to grow and be challenged using both formal and informal development challenges

• Optimizes Work Processes:
  • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Professional Communication:
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone