What are the responsibilities and job description for the Customer Service Representative position at Advanced Windshield Repair?
About us
Advanced Windshield Repair is now seeking hard working, self-motivated individuals who are ready to join our team in the automotive glass industry! We have served the Baton Rouge area for over 20 years! We've built a strong customer and vendor base with our mobile service and shop locations, providing more options for our customers. At Advanced Windshield, we strive to work together as a team to provide excellent service to our customers and accounts.
*Job Summary
We are seeking a Customer Service Representative/Office Assistant to join our team at Advanced Windshield! The ideal candidate will be responsible for providing exceptional customer service on the phone and in person, and assisting the Office Manager. The required hours are Monday through Friday from 8am to 5pm.
*Responsibilities
- Answer incoming customer calls and respond to customer inquiries promptly and professionally
- Schedule both mobile and in shop appointments
- Utilize phone etiquette to ensure excellent customer service standards are met
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Assist the Office Manager with various tasks
- Analyze customer feedback and data to identify trends and improve service quality
- Perform data entry tasks accurately and efficiently
*Qualifications
- Previous experience in customer service is preferred
- Available to work during the scheduled hours
- Team driven and organized
- Computer skills is a must
- Strong communication skills both verbal and written
- Ability to analyze information and solve problems effectively
- Excellent phone etiquette and interpersonal skills
- Familiarity with sales processes is advantageous
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Baton Rouge, LA 70817: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $16