Company Overview:
AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in our organizational training and learning portal.
Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process were transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.
At AEZ, we have three simple goals, with many ways in which to deliver them. Our AEZ Promise:
- We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated
- We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.
- We should always protect our assets. We maintain our vehicles and our spaces like our own.
Position Summary
Responsible for initial customer contact, providing best-in-class customer service, and selling incremental products and options to customers at the rental desk. Additionally, they hold responsibility for processing rentals, resolving overdue rentals, responding to customer questions and complaints, and communicating with shuttle drivers for pick-ups.
Duties and Responsibilities
- As a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class car rental experience at the rental desk
- Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
- Sells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision
- Maintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return and processing extensions accordingly
- Meets sales goals set for each location by selling vehicle upgrades and incremental sales products, tailored to the needs of each customer
- Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
- Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
- Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk operations)
- Other duties as required
Qualifications:
- High school diploma or GED required
- Minimum 1 year customer service or sales experience
- Experience meeting sales quotas or working in highly commissioned positions preferred
- Exceptional interpersonal and relationship building skills required
- Ability to follow incentivized sales program
- Demonstrate strong verbal and written communication skills in English
- Strong organizational skills and the ability to multi-task
- Must have the ability to manage stressful or unusual situations in order to maintain good customer service
- Must have basic computer navigation skills and knowledge of Microsoft Office Applications
- Must be willing to wear company uniforms
- Must be at least 21 years old
- Must have a valid driver's license
- Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
- Must be authorized to work in the United States
- Ability to communicate in other languages is a plus.
Physical Requirements:
- Ability to sit or stand longs periods to time
- Ability to stoop down to get into cars
Benefits:
Our benefits package goes the distance—with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we’ll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:
- Perks at Work – offering employee discounts on entertainment, travel and products/service and reward points on purchases!
- Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
- Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
- Trusted, on-line health information available 24/7
Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.