Application Sales Representative

The Application Sales Representative works with customers and prospects, primarily by telephone and E-mail, to develop appropriate product specifications and quotations; and work through product-specific issues for products. The Application Sales Representative (ASR) associate works closely with other members of SMO Americas, the outside sales force, and the COEs to ensure customer satisfaction. As a primary internal point of contact for customers and prospects, an ASR associate must determine customers’ requirements and quote the appropriate solution. As such, he/she is responsible for knowing multiple products well enough to be able to determine and quote solutions for a variety of basic applications. A large percentage of system quotes created by the ASR associate will be completed with the use of QuickQuote, but he/she will have the opportunity to quote straightforward engineered systems using other methods as well.

The Application Sales Representative associate must be able to handle multiple tasks in a fast-paced environment, be extremely well-organized, and take the initiative to complete assigned tasks – all while providing an exceptional level of customer service and cultivating strong relationships with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary Duties:

• Develop and maintain a strong understanding of all the products CX-WA USA offers, and a good understanding of the applications in which they are used.
• Determine product needs and develop both parts and systems quotations in response to customer requests.

Provide technical information (e.g., drawings) relating to quotations and customer requests.

• Stay abreast of major quotations, and work with outside sales force, Market Development Manager, or others as needed to put in the best possible position to win the business.
• Handle day-to-day customer requests, such as providing price and availability, and determining the status of quotes, orders, and shipments.
• Enter customer complaints/concerns immediately upon learning of them.
• Initiate involvement by technical personnel for more complex issues or product failures.
• Generate Engineering Requests for activities such as the creation of new part numbers and bills of materials.

Secondary Duties:

• Routinely update customer records in Navpoint during and following customer interactions.
• Reschedule orders with manufacturing
• Supports the Quality and EHS policy.
• Upholds the Core Values.

Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications, markets, field issues, or usage of products.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, profit, gross margin, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

Job Type: Full-time

Salary: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• condutor: 1 year (Required)

Work Location: One location