Middle Revenue Cycle Training and Education Coordinator

AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday

Job Location: Remote

The role you’ll contribute:

The Middle Revenue Cycle Training and Education Coordinator will provide high quality training services on any/all workforce development, strategic initiatives implementation, and revenue cycle applications and technologies utilized by AdventHealth Middle Revenue Cycle . This position will be responsible for research and development of training materials, creation of Computer Based Learning (CBL) modules, facilitation of learning events – both in the classroom and virtually – as well as conduct preparatory and post-session processes. The Training and Education Coordinator will lead training initiatives to produce educational deliverables and serve as a resource for all learning opportunities. This role will conduct training utilizing a variety of delivery methods and techniques; and will instruct new hire orientation, new hire department-specific training, as well as continuing education and soft skill development courses. After completion of each course, the Training and Education Coordinator will provide completion outcomes to leadership.

This role will extensively collaborate with Revenue Cycle functional area leaders and other Process Improvement and Business Support team members, particularly with Middle Revenue Quality Audit Analysts to support gaps in performance with ongoing education and identify opportunities to further streamline AdventHealth education practices. The Training and Education Coordinator will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value that you bring to the team:

• Researches, develops, and produces instructional materials including, but not limited to policies and procedures, CBL modules, training manuals, facilitation guides, teaching aids, assessments, training activities, role-play scenarios, competency evaluation tools, and tutorials on software usage for Middle Revenue Cycle as necessary
• Keeps abreast of the latest training and development research and methods for Middle Revenue Cycle; ensures that current trends and leading practices are being incorporated across all AdventHealth Learning Network (ALN) training materials relevant for Middle Revenue Cycle.
• Research, develop, and deliver Middle Revenue Cycle compliance and regulations-specific training for all Revenue Integrity employees (e.g., coding bulletins regulation training, quality audit industry trends, etc.)
• Proposes, designs, and implements continuing education and soft skill programs and materials for Middle Revenue Cycle employees
• Supports the development of educational calendar and conducts departmental in-services (new processes, technologies, etc.) and cross training as well as ad hoc training sessions to target certain Revenue Cycle functional area(s) as it relates to Middle Revenue Cycle; ensures timely delivery and attestation of trainings while adhering to Middle Revenue Cycle policies and procedures
• Develops and delivers Middle Revenue Cycle orientation and department-specific training while employing a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program as well as performing supervisory functions to facilitate efficient operations of departments.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelor's Degree in Business, Accounting, Finance, Health Administration, or another related field OR four (4) years of relevant experience
• Two (2) years of experience in healthcare revenue cycle, such as coding, revenue integrity, charge reconciliation, charge compliance, charge auditing, CDM (Charge Description Master) compliance, or Hospital/Professional Billing

Preferred qualifications:

• Understanding of middle office Revenue Cycle process, charge trigger workflows including various tools and technologies leveraged by AdventHealth
• Working knowledge of medical terminology, including Current Procedural Terminology (CPT) / Healthcare Common Procedure Coding System (HCPCS)
• Proficient in MS Office (Word, Excel, PowerPoint, Visio, Outlook, etc.),
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient manner
• Ability to facilitate and lead one-on-one or large group training sessions
• Ability to work flexible schedules during large training implementations
• Ability to communicate professionally and effectively in English, both verbally and in written form.