FT-PBX Communications Spec

PBX Communicatins Specialist AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa

• Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift:

FT Days

You Will Be Responsible For:

• Meets call / customer service-centered standards.
• Answers and transfers incoming calls both timely and accurately - following call processing procedures
• Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper
• procedures
• Documents all event details timely and accurately
• Executes all communications timely and accurately
• Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.

What You Will Need:

• High school graduate or equivalent.
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience

Job Summary:

The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of AdventHealth throughout each and every interaction.