What are the responsibilities and job description for the Telephone Operator position at Adventist Health?
Nestled at the western edge of Little Lake Valley in Willits, California, Adventist Health Howard Memorial features key services including 24-hour emergency care, intensive care, surgery, an orthopedic joint center, spine center, diagnostic imaging and laboratory services, to name a few. It is also the first hospital to pilot-test the AMA’s 2017 Healthy Food Options in Hospitals policy. Howard Hospital’s Nutrition team is serving wellness daily, with fresh fruits and vegetables from the hospital’s Commonwealth garden in partnership with the Howard Foundation. A charming rural town, Willits is considered the 'Gateway to the Redwoods' nestled among majestic redwood trees and close to the coastal towns of Fort Bragg and Mendocino. Home to excellent trails and nature areas for hikers, campers and bicyclists, Willits is an outdoor enthusiast’s dream. It is also known as the home of the legendary racehorse, Seabiscuit.
Job Summary:
Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Customer service call center experience: Preferred
Essential Functions:
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required. Verifies and updates on-call lists.
- Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
