Operations Manager - Install

Job Description

Job Title: Operations Manager - Install

Reports to: VP of Operations

Department: Installation

FLSA Status: Exempt

Pay Range:

Updated: 10/26/2021

Position Overview/Purpose:

The Operations Manager - Install has direct responsibility over the operations install teams to ensure all jobs are completed in an efficient manner with precise accuracy and a strong attention to detail maintaining Advertising Vehicle’s highest standards of quality and customer satisfaction.

Principal Duties and Responsibilities (Essential Functions):

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Manage and drive revenue, margin, and profitability standards while meeting client satisfaction
• Report metrics to senior leadership on a regular cadence
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Oversee coordination of personnel required to successfully complete installs
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Work with other department leaders to implement organizations goals and milestones, delivers insights to the executive level
• Monitor and evaluate the performance of team members, recommending and implementing personnel actions, such as promotions and dismissals.
• Travel out of the area for work purposes and stay overnight as needed.
• Deals with confidential information and/or issues using discretion and judgment.
• Contributes to team effort by accomplishing related results as needed.

Supervision Received:

• Supervision by VP of Operations

Supervision Exercised:

• Direct supervision over Team Lead Installers with guidance over the other install team member.

Performance Measurement:

• Company Values – Accountability, Winning, Respecting, Learning, Growing, Teaching, Failing Forward
• Performance will be measured through installation & order quality and quantity KPI’s as well as the performance of the overall team

Qualifications & Skills:

• 4-year Bachelor’s Degree preferred
• Strong planning, organizational, and time management skills.
• Exceptional computer literacy, specifically Microsoft Office programs.
• Knowledge of standard office equipment.
• Excellent verbal and written communication and presentation skills and the ability to provide a high level of customer service to clients.
• Proven capability of Lean Leadership
• Exceptional problem-solving skills, with experience in lean and six sigma methodologies a plus

Work Requirements:

• Entrepreneur spirit
• Team oriented
• Process improvement mindset

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: One location