Investment Advisory Specialist

Investment Advisory Support Opportunity in Financial Services
Investment Advisory Specialist

Location(s):
20 East Thomas, Phoenix, AZ 85912
2300 Windy Ridge Parkway, Atlanta, GA 30339
877 Executive Center Drive West, St. Petersburg, FL 33702
7755 Third St. North Oakdale, MN 55128
10 Exchange Place, Suite 1410, Jersey City, NJ 07302
12325 Port Grace Blvd, La Vista, NE 68128

Advisor Group has returned to the office with hybrid schedules, swe are seeking candidates willing to work a split schedule between home and the office. Consideration will be given to applicants seeking 100% remote work from home.

Role Type: Full-time

Summary:
As a member of our Investment Advisory Support team, you will assist our advisors, their clients and other team members in all aspects of operational and support activities for qualifying advisory accounts, as well as core business accounts when needed, through both phone support and case processing. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive leading service and support in every interaction with Advisor Group. Your primary focus will be to deliver exceptional experiences while providing assistance and expertise for our products, platforms and processes to respond to our customer’s stated and unstated needs.

Responsibilities:
Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
Support both brokerage and investment advisory needs dynamically across channels – phone and ticket processing – with product, platform and process knowledge
Assist with navigation in advisory platforms including: Envestnest / Wealth Management Platform, etc. as well as core business platforms including: Pershing NetX Platform, NFS Wealthscape, etc.
Create strong working relationships with advisors, their office staff and peers across the firm
Educate advisors where to find online information and other self-serve solutions
Demonstrate critical thinking and problem-solving skills to identify our customers’ stated and unstated needs in order to deliver required outcomes with exceptional experiences
Efficiently and effectively process incoming requests, transactions, daily trade reports and other interaction drivers
Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
Exercise judgment to know when to escalate issues to supervisor or manager
Communicate and partner with other business units within the Advisor Group to resolve concerns and issues
Analyze problems, take ownership of issues and follow through to resolution
Meet stated satisfaction, quality and production goals
Provide peer-to-peer training, as needed
Keep up to date on changes to industry and business processes
Continuously learn and support various financial products
All other duties as assigned

Education Requirements:
High School Diploma or GED required
Bachelor’s Degree in Business, Finance or related field is preferred

Basic Requirements:
2 years of experience in financial services operations or broker-dealer setting
2 years working in a customer service operation or contact center
Proficiency with Microsoft Windows, Word, Excel, Outlook and Internet Explorer
Proficiency working in a CRM system (Salesforce.com preferred)
Experience with Pershing Netx360 and National Financial Systems Wealthscape platforms
A friendly and professional demeanor
Excellent communication and organization/multi-tasking skills
Strong customer focus orientation
Ability to work quickly and accurately while under pressure
Resourceful and detail oriented with an analytical mindset
Be able to work independently and maintain high levels of quality
Ability to work well as part of a team
Regular and consistent attendance at the office location

Preferred Requirements:
4 years of related brokerage experience
1 years of investment advisory experience
Completion of the FINRA SIE exam
FINRA Series 7
Experience with Envestnet / Wealth Management Platform Be A Part Of The Team Behind Our Success!
At Advisor Group, we support financial professionals across the nation, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special. Equal Opportunity Employer

Advisor Group is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.
Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.
Unqualified Applications

Advisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.
Recruiting Agencies

Advisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.