Coord Pt Access - Prearrival

COORD PATIENT ACCESS - PREARRIVAL 

Position Requirements:

High School Diploma or equivalent.

Minimum of five years plus recent work experience in registration or related healthcare department.
1~2 years lead or supervisor registration experience.
Strong medical terminology background preferred, certification in medical terminology within one year of employment.
Knowledge of third party payors.
Knowledge of Allegra system and related registration required. Ability to proficiently interact over the phone with the public, physicians and hospital staff
Excellent verbal and written communication skills
Proficiency in computer based data entry
CHAA certification within one year of employment
Occasional local travel for SRCO workgroups or events
Ability to work hours that verify based on needs of the organization including evenings and weekends.



If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Purpose:
Coordinates front line activity and supports management of the Prearrival Unit of the Patient Access Department in alignment with the overall mission of the Shared Revenue Cycle Organization (SRCO) and Advocate Health Care. Monitor and mentor’s frontline patient access associates regarding standards, systems, policies, procedures, and operational performance. Performs patient access functions including scheduling, registration interviews, data entry, quality assurance, and insurance verification/precertification.

The specific responsibilities for the Prearrival Unit include the following functional areas: scheduling (in scope), preregistration, insurance verification, precertification, and medical necessity screening.


Accountabilities:
Participates in and supports overall SRCO efforts surrounding the development and integration of new and innovative approaches to using people, processes, and technology to increase cash collections and income statement improvement from revenue cycle operations.
Coordinates Prearrival staffing and functions within the Patient Access Department in order to achieve SRCO goals and objectives.
Monitor work processes to ensure that best practices are deployed to enhanced customer services, leveraged use of technology. Ensure that standard processes as identified by the SRCO are effectively implemented at the Pre-Arrival Unit level to achieve the goals of maximized cash flow and decreased cost of collections. Identifies potential barriers to these goals at the unit level and recommends appropriate and effective solutions.
Perform duties of front-line associates in the prearrival unit which include scheduling, preregistration, and insurance verification/precertification. Models behaviors of excellence, including use of AIDET, and accuracy for front line associates.