What are the responsibilities and job description for the Manager Clinic Operations - Specialty Areas position at Advocate Aurora?
Manages and oversees all clinic operations including clinical and various support functions. Develops, maintains and implements policies and procedures, budget, and staffing for one or more clinic locations or for a large, complex business line. Ensures compliance with local, state, federal and regulatory body requirements, standards, and established policies and procedures.
Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines.
Manager position for specialty areas of Orthopedics, Pain Management, Rheumatology, Podiatry, Chiropractic, and Acupuncture Services
Licenses & Certifications
None Required.
Degrees
Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Required Functional Experience
Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes.
Required Management Experience
Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.
Knowledge, Skills & Abilities
Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.Excellent interpersonal, communication, and organizational skills.Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. Intermediate computer skills including experience in using computer applications in a medical practice setting.
Salary : $1 - $1,000,000