Customer Service Call Center

Description

AeroCare Holdings, Inc is a respiratory medical equipment company seeking an energetic, hard working, organized individual for a full time Customer Service Representative position.  This is an in-office position receiving and processing orders for medical equipment prescribed by doctors and hospitals for patients for home use in a timely fashion.  These orders must be reviewed for accuracy and to ensure all required documents are obtained.

The ideal candidate for this multi-tasking position shall demonstrate strong communication skills, strong work ethic, excellent attendance, professionalism, and computer proficiency.  This position requires all documents be maintained and processed via electronic files. Candidates must be able to work in a fast paced work environment.

Our organization creates a fun and positive work environment.  We offer competitive compensation along with benefits package including paid time off, paid holidays, and health benefits after 90 days.  We are continuously growing across the U.S. in the industry of home oxygen and medical equipment.  We pride ourselves in hiring only the best and prefer to promote from within our organization.  Candidates who strive for excellence and care in dealing with patients and referral sources will excel as a member of our team.

We believe in providing a safe work environment and we conduct background checks in our recruiting/hiring process.

Job Duties:

· Be knowledgeable of and responsible for the current AeroCare policies and procedures that apply to this position.

· Communicate by telephone and fax with referral sources, patients and other staff members. Communicate thoroughly, effectively and respectfully. Take complete and accurate orders for products and services.

· Establish and maintain patient files with complete patient information.

· Process all appropriate paperwork for sales reps and billing department in a timely manner.

· Help answer questions for patients, referral sources and fellow AeroCare employees.

· Develop and maintain working knowledge of home equipment, insurance guidelines, eligibility and reimbursement for patients.

· Processes payments, if any, and forward cash payments timely to appropriate billing office.

· Responsible for setting up, discontinuing and cleaning patient equipment as needed.

· Assists in Accounts Receivable Management. Collect copays and deductibles at time of setup, utilizing auto-pay procedure for all future monies due from patients.

· Maintain appropriate office supply inventory.

· Support Branch Manager, Equipment Technicians, Clinicians and Salespersons as needed.

· Cover call as needed.

· Comply with all federal, state and local regulations.

· Assist AeroCare in meeting its growth and financial goals.

· Other duties as assigned.

Requirements

Minimum Job Qualifications:

High school graduate or equivalent. Minimum 2 years HME/Healthcare, office work, home delivery field or equivalent. Good command of the English language. Legible handwriting. Good personal hygiene and appearance. Must possess current driver’s license appropriate for job duties. Must be able to interact well with other employees. Must be kind and empathetic with patients. Must be able to organize duties and follow up. Must be detail-oriented and be able to respond appropriately to disruptions in routine. Must be able to communicate clearly and accurately.

Physical Requirements:

Must be able to lift up to 35 pounds frequently each day.

Must be able to sit or stand for long periods of time.

Must be able to handle stressful situations for short periods of time