What are the responsibilities and job description for the Revenue Protection Analyst position at AES Corporation?
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The Revenue Protection Analyst is responsible for conducting and documenting investigations into suspected fraud and theft of electric service, determining amount of revenue owed, recovering the revenue, counseling the customer, preparing documents for prosecution; and disconnecting illegal utility reconnections, assisting with training of personnel on office and field collections. Some evaluation, originality, or ingenuity is required.
Job Duties and Responsibilities:
- Investigate cases of potential fraud/theft based on billing anomalies, reports received of potential fraud/theft activity and observations reported by field technicians.
- Completion of all fraud/theft investigation including, but not limited to, initial customer notification, trips to field to investigate activity at premise, working with local law enforcement as required, complete billing and customer follow up.
- Overseeing AES Ohio deceased customer account management.
- Responsible for leading all aspects of AES Ohio collection procedures for critical customers.
- Responsible for training customer service representatives.
- Responsible for responding to inquiries from field technicians.
- Respond to customer account related subpoenas.
- Make contact with property owners to gain access to inaccessible properties.
- Perform other duties as assigned.
Education Requirements:
- Preferred candidates will possess at a minimum a Bachelor's Degree in criminal justice, business or related field or equivalent experience.
- Candidates must possess a minimum of an Associate's Degree in criminal justice, business or related field or equivalent experience.
- High School Diploma or Equivalent required.
Other Requirements:
- Valid Driver's License with no more than 4 points.
- Ability to handle interactions with irate customers.
- Work well in a small group environment.
