What are the responsibilities and job description for the IT Governance Analyst position at AEW?
Responsibilities:
This position has the following primary roles and responsibilities:
Business Analyst:
- Gather requirements from key stakeholders using requirement elicitation techniques like brainstorming, requirement workshops, focus groups, and others.
- Document requirements by creating process/flow diagrams, user interface mock-ups, epics and user stories.
- Participate in testing of the developed features.
- Facilitate meetings and demos sessions with business stakeholders and development team(s).
- Document release notes and knowledge articles.
- Maintain communication with the stakeholders.
- Coordinate software releases and communication.
- Be the gatekeeper of the request queue for the team.
IT Governance Training:
- Maintain existing and develop new training materials for the ServiceNow platform and IT Governance processes.
- Provide training to the new users of the ServiceNow platform.
Skills/Experience:
- 2-3 Years’ of business analyst or related work experience.
- Must be detail oriented, organized, and dependable.
- Must have strong verbal and written communication skills.
- Must work efficiently and meet deadlines.
- Problem-solving and analytical thinking.
- Elicitation and interviewing skills.
- Problem-solving and analytical thinking.
- Work with little supervision and is self-motivated.
- Process modeling skills preferred but not required.
- Knowledge of Microsoft products such as Excel, Visio, PowerPoint, Teams, and Outlook.
- ServiceNow and ITIL knowledge and experience is required.
- Familiarity with Agile/Scrum methodology.
AEW Capital Management is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Boston, MA 02210
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