Task Force General Manager

Job Description

We are seeking a professional and customer-focused Task Force General Manager to oversee our hotel operations at one of our hotels.  We are quickly adding hotels to our portfolio and are preparing for future growth opportunities.  This role will likely lead to a permanent placement in one of our new or existing hotels.  Our hotels are located in Florida (Marriott Orlando Downtown & Miami Doubletree Convention Center); Upstate NY (Hilton Albany, Delta by Marriott Utica,  Doubletree Rochester), CT (Doubletree Bradley Airport), NJ (Ocean Place Resort & Spa),  OH (Columbus Embassy Suites), IL (HGI Chicago), IN (Doubletree South Bend).   Our ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, and the proven skills to oversee all operations activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience and create a team atmosphere that promotes learning and excellence.

Job Requirements

• The General Manager will provide exceptional customer service to all hotel guests, making their stay memorable while achieving company and Brand goals.
• Ensures that all standard operating procedures, federal, state, and local regulations with regard to associates, security, cash handling, guest relations, and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction.
• The General Manager will develop an annual budget, marketing plan, and capital expenditure plans.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Prepare and submit on a timely basis operational reports on performance metrics on financials, brand compliance and associate performance.
• Ensure property hiring and all employee practices comply with company and legal requirements.
• Hires, trains, and directs associates and managers as necessary keeping them well versed in all policies and procedures.
• Accompany the Sales team on sales calls and lead the sales effort.
• The General Manager will become involved in community events and meetings.
• Remain highly visible and be readily available for guests at all times.
• Thoroughly understand and implement the Brand service culture.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.
• Ability to gain knowledge of hotel systems and programs as well as math skills.
• Ability to train other employees and assess/evaluate their performance in a fair and consistent manner.
• Ability to supervise, train and motivate hourly associates within your department.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogs (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Requirements:   

-Previous experience in a Union Hotel a plus

-A minimum of 4 years as General Manager at a full-service hotel