What are the responsibilities and job description for the Front Desk Receptionist position at Agape Youth Behavioral Health?
We are looking for a receptionist for our behavioral health office. Hours are Monday through Friday 9:30-6:00PM. Pay ranges from $12.00-$13.00. Punctuality is a must. Bilingual a huge plus!
Key Responsibilities:
- Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guideline.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
- Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
- Perform other duties as assigned.
Capabilities/Key Competencies:
- Multitask in a fast-paced environment
- Exceptional interpersonal skills to quickly and effectively connect with patients and staff
- Entrepreneurially orientated, driven to succeed and a commitment to achieve results
- Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
- Ability to overcome objections with confidence
- Coordinate and balance needs of the patient and the clinic
- Strong oral and written communication skills
- Plan, organize, prioritize and streamline skills
- Team orientation and strong collaborator
- Present self in a professional and positive manner in attitude and appearance at all times
- Ability to maximize and apply internal systems, processes, and platforms
- Understand, align with and communicate the clinics mission, vision, and values
- Desire to define and take massive action to accomplish your own personal, professional and financial goals
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $12 - $13