Service Manager

JOB TITLE: SERVICE MANAGER

MEMBER CO-OP: AgCentral Farmers Cooperative

LOCATION: Headquarters in Athens, TN

DATE POSTED: Tuesday, May 22, 2023

DATE AVAILABLE: As soon as possible.

SUMMARY:
A service manager manages the service department team and handles customer service interactions, reports, and repairs. The manager ensures excellent customer service and maintains strong customer and vendor rela- tionships. AgCentral Farmers Co-op is looking for a detail-oriented to manage their ag service department. The individual would learn and maintain a strong working knowledge of all industry standards and practices and the company’s products and services. The right person will have a strong sales-minded attitude and excellent lead- ership skills. To be successful, they should also be able to develop and maintain strong, positive relationships with customers, technicians, and vendors.

QUALIFICATIONS:

• Skills or degree in business management, administration, or related field
• Previous sales and management experience may be advantageous
• Strong industry knowledge preferred
• Excellent leadership, communication, sales, and customer service skills
• Computer literacy, good organizational skills, strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress

ESSENTIAL JOB FUNCTIONS:
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Delegates and directs service tasks, monitor the progress of current projects, and manages service team members to ensure the team’s objectives and sales goals are met each week
• Handles customer complaints or concerns quickly and professionally
• Assists with or performs administrative tasks, such as managing/updating invoices, processing new orders, and tracking parts inventory
• Sets up and maintains a service desk and evaluates its efficiency
• Resolves service desk issues and improves methods to increase productivity and customer service
• Monitors department issues and client complaints to create methods to lessen recurring issues
• Audits work and service to ensure the company meets standards, efficiency, and productivity goals
• Maintains strong relationships with coworkers, manufacturers, delivery personnel, and sales representatives
• Maintains strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to those regulations, and remaining current on the industry’s standards, innovations, materials, tools, and processes

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift

Work Location: In person

Salary : $41,600 - $52,700